still shows me to have unlimited plan as of 07-26-08

ebiz · Posted: Tue Aug 19, 2008 5:35 pm Post subject:

Oh, OK. The video channels work on any video phone. They started back in 2004 as a $10 option to PCS Vision by MobiTV. That gave you real stations like C-Span1&2, CNN, MSNBC, Fox News, CNBC, Discovery, National Geographic, USA, Bravo and Oxygen. At the time it seemed pretty nifty on my Sanyo 4500. Now the Data Packs consist mostly of stations that advertise stuff for the movie production houses and TV networks - and they have added additional advertising you have to watch in order to watch them advertise their new movies and TV features. The cellphone video has always been spottier than data card connections though.
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Vista64 & EX720

edatlanta · EVDO Newbie Joined: 29 Aug 2008 Posts: 2

My bill came yesterday and it shows Unlimited. Sprint's web site shows Unlimited. So I called and asked about those of us that were customers prior to the implementation of the 5gb limit. I was told that old customers still have Unlimited service and we won't be forced into the new plan now or at our contract expiration unless we choose to change our plan. We shall see if this is correct. Ed
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EdAtlanta

Sally · EVDO Heavy User Joined: 19 Jun 2006 Posts: 111

OK. It's a nice Friday before a holiday... so I have a few minutes to sit on hold with Sprint.

First, I was told by the CSR (who put me on hold to do her homework on this) that there is now a 5 gig cap on all devices - phones included. (althought the Sprint site still shows the SE plan as unlimited).

She made a big point out of telling me that the individual companies were taking it in the shorts for when some "computer savvy" (that's what she said!) people were figuring out that they could roam with their cards and use an unlimited amount of data while roaming and that their provider would get hit with huge bills for this activity even if the customer was on some $15 a month plan (her example).

So all of the companies had to "clamp down" so that they could protect themselves from this sort of activity.

Well.. she didn't have an answer for me when I asked if my plan (my contract started in March of this year) would be affected. She instead just said it was for all accounts started after July 13th. (but remember, the SE plan is still up being offered today that allows unlimited web browsing, etc)

So now I'm on hold waiting for retention to see if I get any different answers. I'll post again in a few to give you guys the blow by blow. Smile

But in the end, I didn't get an answer even close to what Ed got yesterday - even when I pushed for it. Sad

Sally · EVDO Heavy User Joined: 19 Jun 2006 Posts: 111

PS on that last post....

I also explained that I don't roam.

She also said that this was for all accounts... even corporate liable.

Sally · EVDO Heavy User Joined: 19 Jun 2006 Posts: 111

Just got off the phone with retention. Spoke to Julian , his identifying number is JU302722.

He spent more than a few minutes to see if any letter had been sent out to me, etc. Basically, between this conversation and the one referred to in my prior post, I just wasted 53 minutes and I don't know more now than when I started.

He mentioned at one point that my usage was high for the past two months, so he didn't know if I was going to be "fined" or not. (there's a new one)

Then he still said that the 5 gig cap was on everyone with data cards - but he didn't comment on the possibility of a cap being on the phone usage like the previous CSR did.

Basically, it seemed like he was watching TV or something and he was barely carrying on a conversation with me.

I tried to explain that I tripped into this info while researching Blackberry/Treos and that I was going to get 2 more lines of service with Sprint before tripping into info on the internet (here, of course) that alerted me to the potential of having my internet terminated.

So. I didn't get any answer that holds any water.

These guys still don't know what's going on.

ebiz · Posted: Fri Aug 29, 2008 1:06 pm Post subject:

Sally, we appreciate your persistence, however unproductive.

It is evident that Sprint wants to keep its CS reps clueless. There is just no possibility they could be this flakey if it wasn't intentional. Rolling Eyes

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Vista64 & EX720

Sally · EVDO Heavy User Joined: 19 Jun 2006 Posts: 111

I totally agree with you, ebiz.

Smile

Let's just say that it's nice to know there is a $35 a month Cricket broadband option for me here in Denver if Sprint shows me the door.

Markgc · EVDO Heavy User Joined: 14 Sep 2005 Posts: 107

AvenueGirl · Posted: Wed Sep 10, 2008 7:44 am Post subject:

Sally · EVDO Heavy User Joined: 19 Jun 2006 Posts: 111

Markgc · EVDO Heavy User Joined: 14 Sep 2005 Posts: 107

I cancelled and I am just waiting for my account to be closed down..probably tomorrow but you never know these days when everything is done over the phone and there is no paper trail. After that I am going to give those other providers a try and I will report back here on my results.

O'Shark · EVDO User Joined: 19 Jan 2008 Posts: 38

I check my usage on sprint.com almost daily to see how it compares to what the router says. On 9/20, the following message now appears under my usage:

Estimated usage as of 09/21/2008 Actual bill may
vary. Connect Card plan:data limitations may apply.

Take another look at your account page to see if you have it too. FWIW, I haven't gone over 3 gigabytes in the last 3 months so I'm not a targeted user. It just showed up out of the blue.

Markgc · EVDO Heavy User Joined: 14 Sep 2005 Posts: 107

I expect that they will start to put the squeeze on, bit by bit.

Sally · EVDO Heavy User Joined: 19 Jun 2006 Posts: 111

Markgc · EVDO Heavy User Joined: 14 Sep 2005 Posts: 107