Want update on WoW,UM150,and MBR1000

alltel newb

This could probably go on an older thread, but i was wondering what was the latest on the firmware update to fix the MBR1000 so it can play WoW. Really want my 250 Router to be able to play a simple game and have internet on another cpu, ie one of the reasons i bought it. Moderators can chime in, I bought my router from 3g store b/c of yalls wonderful customer service, please help this customer now! Laughing

Thanxs to all who answer, LOVE 3G store and EVDO FORUMS!

Mountaintroll · Posted: Fri Jul 11, 2008 5:42 am Post subject:

As of June 30th the reply I got from the Customer Service team on this issue was:
"Thank You for your patience and understanding as we work on a resolution to your problem.

We are currently working with other users and cradle point staff to try to pinpoint the problem with WOW, at this time we are still working on the issue and have no ETA."

I really hope they bring out the A game and find a resolution to this issue. I'm beginning to feel this router was a waste of money. I could have easily went with a non wireless version and everything would have worked just as good with the exception of having a few extra cables around. There are a hand full of players on various realms in WOW that are interested in this product and my feed back but I have been reluctant to comment due to this issue. Keep in mind that word of mouth is the cheapest and best advertising since it is based off experience most of the time.

Mike

sbonar · EVDO Junkie Joined: 13 Nov 2007 Posts: 170

Which customer support? CP or 3GStore?

Victor · Site Admin Joined: 14 Jul 2006 Posts: 104

Cradlepoint Engineers have been unable to replicate this issue.

I believe that it may be more of a WiFi Chipset Compatibility issue than anything else. If the router is allowing the WOW game to be played without any interruptions when connected over ethernet and only occurs when connected over the 802.11 b/g radio connection, has to be Radio related.

Why not publish the make and model of the wireless Radio that is in your computer and we can check with Cradlepoint if they have any 'Known Compatibility issues with the wireless radio in their routers.

You may also want to try other wireless channels on the router to see if it will operate better in your specific environment.

If there are other wireless devices in the area, they can interfere with the signal so much that the gaming console will not be able to connect to the router. Changing the wireless channel on your router may help.

The best channels to try are usually 1, and 11, as they do not overlap with other channels.
_________________
- Victor

nschwen

Victor · Site Admin Joined: 14 Jul 2006 Posts: 104

This particular customer is seeing the following issues:

World of Warcraft hangs, lags out, than disconnects him. It plays great for 1 - 3 minutes, then it lags out and disconnects.

When he plugs the modem directly into his PC he gets worse ping times. He is able to play the game without lagging out or being disconnected however.

This only occurs when he is playing the game over wifi connection as opposed to an ethernet connected PC.

I highly suggested updating the drivers for his wifi card. I have seen it where older Wireless NIC cards have issues with newer routers that are using brand new WIFI chipsets.

A simple driver update for the computer may do the trick!!!

alltel newb · Posted: Fri Jul 11, 2008 9:52 pm Post subject:

srry about the lack of info, forgot just how long ago this issue came up.
My problem is that i use the MBR1000 and Alltel um150 to play WoW, and when i connect the latency rises steadily higher from the time i start, until I completely lag out of it. It does this with both the router wired and wirelessly connected to the cpu. It does not do anything like this for anything else, just WoW. I have played XBox Live with minimum lag. It works fine while connected to the cpu, whith latency staying between 200-600, not great but workable. On the router it will rise to as high as 3000 before freezing. I have a steady 80-75 rssi, but i dont think it will go any lower than 75 on QLM, but thats another story. Any other info u need just ask, will love to answer. Just really wish my router worked completely, I no longer even use the router, have just been switching the um150 from cpu to cpu.

alltel newb · Posted: Fri Jul 11, 2008 10:02 pm Post subject:

BTW, i was refering to the to forum topics started already,

http://www.evdoforums.com/thread9417.html

and

http://www.evdoforums.com/thread9436.html

Mountaintroll · Posted: Sat Jul 12, 2008 10:11 am Post subject:

My symtoms are the same as alltel newb's however I do not have a radio in my pc the router is wired directly. I can play other games just fine. I can use my PS3 with wifi just fine (the reason i got the mbr1000). I can connect my UM150 straight to the pc and play wow just fine. When I go through the router all heck breaks loose. My signal is a solid -75 i'm 1.5 miles from a tower that is up the mountain straight clear line of sight. The pc has a NVIDA networking controler.

Anything else,
Mike

nschwen · Posted: Mon Jul 14, 2008 12:05 pm Post subject:

Thanks for the extra details and links. Odd problem indeed. From reading all the posts, and trying to piece them together, it seems teh 'facts' are:

- Issue seems to occur only for um150 users when the modem is in their MBR1000
- Issue is the same if connecting to the MBR1000 via WiFi or hardwired (one person said that anyway)
- The game will work for a short time, but will report increasingly high latency (4000+), then just disconnect.
- Plugging the modem into the CPU directly seems to make it better (still bad latency, but no DCs).

Feel free to correct if any of the above is not true.

So, some thoughts and suggestions:

Someone suggested it could be Vista related. I wonder if all users having the issue are running Vista? (I'm still on XP myself. And not budging. Razz

)

Understand how WoW reports 'latency'. It's really loose. It seems to just take a periodic average and report that. What REALLY screws up this number is lost packets. When a packet is lost, then must be re-requested and sent, WoW will suddenly report 1000+ latency. In my experience, lost packets are the mortal enemy of WoW. I like to test my connection looking more for lost packets than concern over ping times. Test this by running "ping google.com -n 100" from a command prompt. I call it a ping-stream test. It pings Google 100 times, then reports the averages, including a lost packet percentage. If the result is anything more than 1% (and really zero is the goal), I suspect that messes with the game more than anything.

Could the problem be when multiple machines are connected to the MBR (another computer, a PS3, etc). Does ensuring nothing else is connecting (like turn them off, unplug, whatever) help the matter? I ask as I've been having some problems recently when my wife and I are both using the MBR at the same time (she via WiFi, me wired in). I *think* the issue is her laptop (it's been flakey), but it's something to consider.

Could the difference seen when using the MBR1000 vs. plugging the modem directly into the CPU be as simple as the CPU being in a better spot for reception? It would be interesting to run a ping-stream test when hooked to the MBR, then again directly connected to the CPU, with each keeping the modem in exactly the same spot. Surprisingly, small changes in position can matter, especially indoors, reception is a weird animal.

Overall it's suspicious that all users affected are running the same modem/router combo, so it sure seems like the cause; but since it sounds like CradlePoint can't pin down a cause that we have to consider other variables.

alltel newb · Posted: Mon Jul 14, 2008 10:01 pm Post subject:

ok, to prove or disprove nschwen hypotheses, ill go down each one individually.

1. Vista- this is the one that sounded most possible to me, but it will work both modem connected to cpu and if i plug a cable modem into router, so i dont know why it would just be for um150/router.

2. WoW latency- its not only what wow reports, but i also start massively skipping around/freezing so it is definately lag. btw, did a ping stream test and had 205ms directly to cpu, 225 on router, 0 packet loss on both

3. multiple machines- I do not use any other machines when connected to wow, radio off, my cpu connected only.

4. Place of router- The router has been moved a couple of places around room, and nothing is different, i also have a booster antennae connected to um150 located at same spot whichever place modem is connected. also, modem will play fine connected to wow on two different cpus.

So the only other possibility that i see is it being a vista issue.

its either a um150-mbr1000 issue or a um150-mbr1000-vista issue, but i would think the router is the root cause of my troubles.

Hardware · EVDO Heavy User Joined: 07 Dec 2007 Posts: 147

Did you fix the dynamic TCP window scaling problem that is known to be a problem for WOW and windows Vista?

The UM150 connected directly to the computer would not do dynamic TCP window scaling because the PPP connection method used and installed by the connection manager software would disable it.

If you use the default settings for either Ethernet or Wi-Fi on windows Vista, it does dynamic TCP window scaling and this causes WOW to spike lag times, causes sync issues, and makes the game all together unplayable.

It's a common problem for WOW+Vista.

To turn of windows vista autotuning for TCP Window scaling do this in a command prompt:
"Netsh int tcp set global autotuninglevel=disabled"

mjbmon · EVDO Newbie Joined: 03 Aug 2008 Posts: 1

I am also having this problem. WOW plays fine with the um150 modem detached from the mbr1000 router, but it fails when attached either when my machine is attached ethernet to the router or wireless to the router. Symptoms are as reported except I just see the game hang and it never recovers. This happens both with Mac OS X (different OS levels) and with windows xp machines. I also got the same response (i.e. go away, we are busy) from cradlepoint. At this point I have a workaround (detach the modem from the router and plug it in directly) but it is a little inconvenient, especially because I would like to play with my son. I have tried playing with the network parameters but no luck so far.

Mountaintroll · Posted: Tue Aug 05, 2008 5:43 am Post subject:

I have just done the fix suggested by Hardware. WoW is down right now but when it comes back online you will be my hero if this works.

Mike

Mountaintroll · Posted: Tue Aug 05, 2008 2:57 pm Post subject:

The "netsh" entry worked for a little bit but now since vista has caused it to go back to kicking me off again. Any suggestions?