KPC680 replacement

LordFlux · EVDO User Joined: 13 Apr 2007 Posts: 46

I believe it was karyn that made the post concerning the replacement of all KPC680 cards with a new model: the KPC680c.

When I saw the post, it certainly peaked my interest as my parents (who are using Alltel Axcess) have been experiencing a disconnect issue (where the service would randomly drop and wouldn't reconnect unless the card was pulled out and reinserted).

Went to the local Alltel store and they were very friendly and aware of the situation. In fact, two of the girls that worked in the store had KPC680 cards and were experiencing the same issue with the disconnect issues. I asked if the replacement would fix the issue and they weren't sure if it would, but they were hoping it would.

A few key punches and the new card was in my hands. I'm using the card right now and so far, no disconnects... I've been using it for about an hour and a half. However, we'll certainly know tommorow... the card is coupled with a CradlePoint CRT350 and stays on all the time. My mom will call me in the morning complaining that she can't check her e-mail if it has lost its connection.

Anyway... for the people who have a KPC680, you should take it down to Alltel and get them to replace it. They should be familiar with the swap and if it goes as smoothly as my replacement did, you'll be in the store no longer than 10 minutes.

I'll post up tommorow and let ya'll know...

whyzeman · EVDO Heavy User Joined: 14 Dec 2007 Posts: 105

Any official documentation on this? What if you've had the card for 8 months (like me)? Will it renew your contract to get the replacement? Is it considered to be a warranty replacement or, better yet, a recall?

I can't go into an Alltel and tell them I heard it on a website that wasn't theirs.

karlyn · Posted: Sat Jun 28, 2008 9:38 am Post subject:

Thanks for the update, LordFlux. I'll be interested in your results since I'd really like to move to the KPC680 and CTR500 combination.

Whyzeman -- here's the post LordFlux is referring to, complete with link to the original thread on HoFo. My impression is that it doesn't matter how long ago you bought the card.

LordFlux · EVDO User Joined: 13 Apr 2007 Posts: 46

No contract renewal is necessary. And I believe it's been considered a recall. I purchased my card on eBay of all places and they had no problem replacing it (they didn't ask where I had purchased it, just if I had purchased it from an authorized Alltel reseller. I told them no and they said they would process it as a generic return.)

Like I said in my first post, they should be aware of the situation. In fact, the very first thing I said was, "I have a KPC680..." and the employee said, "You must be here about the replacement."

If there's any misunderstanding, tell them to check their Alltel web portal where Announcements and Recalls are posted. When they pulled it up on the computer, it was 2nd from the top when I was in the store.

Anyway, I called my mom about 10 minutes ago as I haven't heard from her. She said the Internet was still up and running. I'll post again tommorow, but so far that's 17 hours without it cutting off... that's a new record!

whyzeman · EVDO Heavy User Joined: 14 Dec 2007 Posts: 105

Thanks. I'll give Alltel a call and see what I can find out.

LordFlux · EVDO User Joined: 13 Apr 2007 Posts: 46

Just wanted to make another post and say that my parents Internet access hasn't been interrupted yet using the KPC680c card. That's two full days that it has been working.

LordFlux · EVDO User Joined: 13 Apr 2007 Posts: 46

It finally disconnected this morning and wouldn't reconnect. So that's 5 full days that it was connected. I just updated the CRT350 firmware to the latest version... don't know if that'll help it go past 5 days, but we'll see.

lvlorpheus · Posted: Thu Jul 03, 2008 1:07 pm Post subject: Kpc 680 c card

In case any of you want to know the Kpc 680 c card is also rev a. The 680 b card would not connect to rev a for me. If you just got a kpc 680 card in the last few days you might want to look on the tag on the bottom of the box and make sure you have a "c" card before your 15 days are up. I live just outside of Rogers, Ar and the rev a speeds were a bit sluggish in town. When I got home "which is not rev a yet" I tested the speeds again and they seemed sluggish for rev 0 too. I decided to check the PRL and it was 40031 so I bumped it up to 40036 and the speeds improved greatly. If any of you are interested I will try to remember my KR2 and card tomorrow and recheck the rev a speeds with PRL 40036 when I am in rogers. I have been reading the forum for a while now and thought this might help someone so I made a account and posted. Nice to meet you all.

MedicBob · Posted: Mon Jul 07, 2008 1:45 pm Post subject:

We just got our first card replaced and got a second one too. Both are Rev. C and seem to hold up better then the previous one we had.

lvlorpheus · Posted: Fri Jul 18, 2008 11:47 pm Post subject: Re: Kpc 680 c card

je46290 · EVDO User Joined: 26 Dec 2006 Posts: 40 Location: West MI

I called my local alltel store today to ask about an upgrade. They told me absolutely not, unless your account is up for renewal. He told me there was no replacement for the kpc680. Go figure. Atleast my account is up for renewal in september.

lvlorpheus · Posted: Sat Jul 19, 2008 9:10 am Post subject:

d27025 · EVDO Newbie Joined: 26 Mar 2008 Posts: 7

I was able to exchange my three-month-old KPC680 card on Saturday for a KPC680c, no problem. The C card seems to solve the problem with the card going dormant and never waking up. It also connects much more quickly when powered on.

My speeds are up to, but that may be because I made some improvements in my outdoor antenna the same day I got the C card.

eking64 · Posted: Wed Jul 23, 2008 11:59 am Post subject:

I got my KPC680 back in november, didn't have any issues replacing it with a KPC680 rev c at my local alltel store. Dormancy issue seems to be resolved, now if I could just get alltel to stop dropping my connection every 12 hours Confused

DocJDement · Posted: Thu Jul 24, 2008 8:29 am Post subject:

I was told yesterday by a rep at the local Alltel corporate store that anyone who bought their card from a corporate store can bring it in and they will "DOA" the old 680 and get them the new 680c on the spot.

The situation is a little different if you went through an "Authorized Agent" instead of a corporate store. The corporate retail store told me they couldn't touch my card, because I got it through an authorized agent, not a corporate retail store. I contact the agent I got my card from, who talked to Alltel and was told that tech support had to troubleshoot the card before a replacement could be authorized.

I contacted tech support, they had me add an AT code to the modem initialization string, then restart the modem. The card dropped into dormant mode almost immediately and tech support made a note on my account and told me to take it to (you guessed it, didn't you) a corporate retail store for replacement.

Other than wasting my time by trying to troubleshoot what is, obviously, a known issue, it wasn't too painful. I should be getting my 680c sometime today.