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(VZAccess Manager) USAGE Button Not Working

 
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vpnavy
EVDO Heavy User


Joined: 29 Jul 2005
Posts: 118
PostPosted: Sat Jun 21, 2008 8:25 am    Post subject: (VZAccess Manager) USAGE Button Not Working Reply with quote
Yesterday my USAGE Button stopped working. When I go to HELP - ABOUT VZACESS MANAGER it shows Device Not Available (see below). I'm using the card right now but it doesn't see it (I suspect that is why I can't get the USAGE to work).

Any suggestions?

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jameswadewilson
EVDO Fledgling


Joined: 06 Apr 2008
Posts: 15
Location: Hot Springs, NC
PostPosted: Tue Jul 08, 2008 7:28 am    Post subject: Reply with quote
I get that all of the time - there must be some kind of bug in the software. After removing the card and reinstalling it a couple of times and sometimes restarting VZAccess Manager it will report the card.

I have been online and have the software tell me that no card was installed!

I've told numerous Verizon support people about this when we're troubleshooting problems. Most of them tell me that I'M doing something wrong! javascript:emoticon('Evil or Very Mad')
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vpnavy
EVDO Heavy User


Joined: 29 Jul 2005
Posts: 118
PostPosted: Tue Jul 08, 2008 8:38 am    Post subject: Reply with quote
jameswadewilson wrote:
I get that all of the time - there must be some kind of bug in the software. After removing the card and reinstalling it a couple of times and sometimes restarting VZAccess Manager it will report the card.

I have been online and have the software tell me that no card was installed!

I've told numerous Verizon support people about this when we're troubleshooting problems. Most of them tell me that I'M doing something wrong! javascript:emoticon('Evil or Very Mad')


Thanks for the reply. I can see it just fine UNTIL I connect. I connect fine but then it drops all the information and consequently - USAGE doesn't work. Like everything with Verizon - one day (out of no where) it will start working correctly. Smile
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