FAILED - New DELL Inspiron 6000, Verizon v620, WinXP

No1Special · EVDO Newbie Joined: 12 Oct 2005 Posts: 1

Here's the link for further details of problems with Dell Inspirons and Verizon cards: http://forums.us.dell.com/supportforums/board/message?board.id=insp_periph&message.id=10477&view=by_date_ascending&page=9

NEC PCI to USB Open Host Controller device issue - Code 12 resource allocation problem. Tried deleting those devices, resinserting, uninstalling VZAccess, reinstalling, updating, etc. Searched google, read about problems with other PCs (Sony, IBM). Called Verizon Tech who told me it was a Dell motherboard problem. Called Dell tech who ran me through the diag loop before coming to the same conclusion I stated at the onset - replace motherboard (timeline Sept. 30).

So, waited till Oct. 4 for a local tech to install the replacement motherboard...

...Dell states that because the motherboard is different, I need to reinstall all the software - unfortunately, they didn't send the WinXP CD as well as the Dell Backup CD with the laptop so they now will send...

In summary, I bought a brand spanking new Dell laptop with the Verizon Wireless v620 card a couple of weeks ago. They sent me a product that was faulty and required a motherboard replacement as well as a complete CD software re-install, taking up my valuable time and resources. Never again!

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Update:

This ones a doozie. After a motherboard replacement, complete software reinstall and more undecipherable chit-chat with a Dell technician, the Verizon v620 STILL doesn't work with the Dell Inspiron 6000. The Dell techinician stated that it's a 3rd party issue (and Verizon states otherwise of course) and the mo-fo transferred me to the fee-based Help Desk technician! This is the same Dell I ordered three weeks ago (brand freakin new)!

Furthermore, the technician would not escalate my case. He also would not transfer me to someone at Dell who will help me with RETURNING the laptop to Dell. Not only did Dell slap me in the face but wants me to PAY them for fixing a brand new laptop.

I need to calm down...

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I finalized the call to Dell's "Customer Care" center yesterday asking for a refund.

It went something like this: "Since Dell has given up on fixing my laptop and has decided to impose hardships by increasing the costs associated with Dell product ownership on me, I've decided to return Dell's product... blah blah blah". The Customer Care rep stated that they were really sorry that the product wasn't to my liking (rep prolly didn't understand what I said) and that I was a prestigious customer (please). Here's the kicker - the rep stated that Dell would imposes a 15% restocking fee and I had to pay of course for shipping. I had to reiterate to them that their product was faulty since it DID NOT FUNCTION PROPERLY when I received it. More caring words from Dell's rep then she transferred me to the Customer Care Manager who asked if he could do anything further. I bit my tongue, swallowed more blood then I care for, and stated politely no.

Grand Summary: A few weeks back I ordered two identical Dell Inspiron 6000s along with Verizon Wireless v620 cards. One Dell installed perfectly and the other didn't. I came across this post and steadfastly told each Dell Tech that it was a motherboard issue and to look it up in their database. After many weeks and hours wasted solo and with Dell Techs, I was told that my problem was a 3rd party issue and that I needed to pay for support (because it was software related). This conclusion was unexpected but I had run out of time and patience. I needed a working laptop with broadband internet anywhere access. Besides, with the time I had already spent troubleshooting a brand new laptop, I could have bought a couple of new working ones. (I also had to cancel the Verizon internet services before the 15 day grace period which took 3 calls/disconnects and 4 hours of wait time but in this matter I really didn't mind.

Ex-Dell Customer

Michael · Posted: Wed Oct 12, 2005 10:05 am Post subject:

Thanks for posting your story, hopefully, it will help others (and I feel your pain).

If you look in our forums, you will see there have been many problems with all the newer data cards with Dell Inspiron 6000. The only card that has worked has been the PC5220 card. We did a test with the AirCard 580 and that card also worked without a problem. Unfortunately, you are not able to get these cards from Verizon any more.

I cannot believe that Dell is selling a laptop that is not compatible with a data card that they are selling. My understanding was that at some point they fixed the problem with the motherboard, so the question, is how did you get one of these? Was it a return, and they shipped it to you as new?

For anyone with a Dell Inspiron 6000 that finds this thread, we still may have some refurbished PC5220 cards available, contact us to check availability.
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