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$2,000 dollar bill (Verizon EVDO Overage Monthly Charge)

 
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nsrammstein
EVDO Newbie


Joined: 04 May 2008
Posts: 5

PostPosted: Fri May 23, 2008 10:18 am    Post subject: $2,000 dollar bill (Verizon EVDO Overage Monthly Charge) Reply with quote

My bill today came to a total of $2,000 dollars, MB used as of 5-23-08 1,087.78. I'm on the 5gig plan. Is this some kind of of error? I'm really disturbed right now...
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trouble07
EVDO User


Joined: 21 Nov 2007
Posts: 35
Location: new bern, north carolina

PostPosted: Fri May 23, 2008 10:39 am    Post subject: Reply with quote

hmmmm
something like that happened to me when i swapped my cards out and stuff within the grace period (i'm with alltel...but anyways)
i traded the cards in and got the bill at the end of the month and it was high like that
what alltel did was charge me for an extra line with activation for both and then they charged me an early cancellation fee for the original card
a bit confusing... but yea they probably made a mistake

go bug verizon about that man
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nsrammstein
EVDO Newbie


Joined: 04 May 2008
Posts: 5

PostPosted: Fri May 23, 2008 11:03 am    Post subject: Reply with quote

Yeah thats what I'm planning on doing, I called customer support and they weren't helpful at all. I was shocked when I saw that big number on there lol
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dima
EVDO Heavy User


Joined: 20 Mar 2008
Posts: 109

PostPosted: Fri May 23, 2008 12:35 pm    Post subject: Reply with quote

I got a bill around $350 for assesment of ETF, Activation charges, service fees and taxes on a card I returned 7 days into the grace period (Verizon). So I am sure that that $2000 for 1 Gig of monthly usage is definitely an accounting error. But in all fairness to Verizon, I must say that although my issue took 2 months to resolve, they were quite responsive and willing to work with me to resolve it to my satisfaction. In fact, as of now, they manually over-credited my account for a charge which has subsequently been "removed" by automated billing. So I now "owe" them back an over-credit. I intend to pay it back on my current bill. I can't speak for others, but with me Verizon was very good about my issue resolution, all things considered.
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freightliner
EVDO User


Joined: 02 Oct 2007
Posts: 63

PostPosted: Fri May 23, 2008 8:08 pm    Post subject: Reply with quote

nsrammstein wrote:
Yeah thats what I'm planning on doing, I called customer support and they weren't helpful at all. I was shocked when I saw that big number on there lol


Work your way up the tiers at customer service, and hopefully get a manager to agree to fix it for you. Write down everyone's name and # that you talk to, as well as dates and times - you may need that info. I remember I had a $2700 "roaming" bill and had to wrangle with a litany of CSR's, managers, billing reps, and I eventually wrote a letter to the West Coast president of VZW and overnighted it to his desk. Within 24 hours my plan was credited the overage as well as a credit for a month's worth of service. The suits bent over backwards to be nice - I was impressed. Don't let the $12-an-hour cust svc people make you despondent.
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