NationalAccess-only for 4 hours

brendanhoar · EVDO Heavy User Joined: 09 Jun 2005 Posts: 140

Since about 2pm today, I've only been able to obtain NationalAccess. The antenna count dropped from 4 to 1/0 on and off earlier today. Now it's 4 bars. Shows Broadbandaccess when not connected, but, upon connecting, indicates NationalAccess.

I wonder if they've been working on the local cell or if maybe my account go downgraded?

Only time will tell.

-brendan

Michael · Posted: Tue Sep 27, 2005 7:31 pm Post subject:

If it is still happening, it would be worthwhile to call Verizon Wireless Data Tech Support @ 1-866-788-9387. You will need your 10 digit mobile phone number when calling this number, you will be able to talk to someone who can help you pretty quick.
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brendanhoar · EVDO Heavy User Joined: 09 Jun 2005 Posts: 140

bcbradford · Posted: Tue Sep 27, 2005 8:13 pm Post subject:

Hi Brendan,
Where are you located? I have had the same problem since last night in the Dallas area. My connection always went to NA vs broadband. I am now out of the broadband area but have NA. However, it is extremely slow, slower than 14.4K!
I am in the middle of Texas at this time and the connection is practically unusable. Have you been able to get on broadband yet? I called Verizon tech support and she had me do all the same things I had already done(run wizard, reboot etc). She also had me run a speed check on 2wire.com. The speed was fine when it was sending or receiving, but the problem was the amount of time the connection showed DORMANT. It would take 60 secs to load a webpage.
I am wondering if anyone else in Texas has the same problem. Don't know if the lines are saturated by evacuees or not.
Bill

brendanhoar · EVDO Heavy User Joined: 09 Jun 2005 Posts: 140

[Whoops, meant to reply to this msg and not overwrite it. Drat.]

1. Getting no dormants, but I always have ssh up and running.

2. 1xRTT seems to be running faster than it was earlier today. The internet is almost usable at this point. Smile

3. But still NationalAccess only. Even my E815 phone has been saying 1x on and off, when normally it always says EV. Something odd is going on in my cell.

-brendan

brendanhoar · EVDO Heavy User Joined: 09 Jun 2005 Posts: 140

30 hours so far, NationalAccess only. I spent about 90 minutes on the phone w/ Verizon this afternoon, chained through about 5 different people.

Looks like I'm at 3rd level support with a case #. They couldn't get in touch with the network performance people (voice mail and busy signals for about 20 minutes), so they're emailing them to check it out and we're supposed to touch base around 10am-11am tomorrow morning. Because of the email, it looks like they won't even schedule looking into the problem until tomorrow.

Also, my E815 Phone is now permanantly indicating 1x instead of EV, so I've got pretty convincing evidence the issue isn't my computer nor my V620 card.

Hey...covad is also scheduled to start debugging the DSL problem tomorrow morning between 8 and noon as well.

I'm just super annoyed that the broadband access went down at the exact same time as the DSL outage - both are Verizon's responsibility and it's like pulling teeth to get them to work on either one (you've gotta prove it wasn't someone else's fault first).

-brendan

brendanhoar · EVDO Heavy User Joined: 09 Jun 2005 Posts: 140

1. BroadbandAccess is back. No call yet today from Verizon, but hey, it's back up, so I'm happy again.

2. Covad came out to check the DSL. DSLAM is good at CO. No signal at demark. Looks like Covad has to bring Verizon in on the DSL down issue...

-brendan

brendanhoar · EVDO Heavy User Joined: 09 Jun 2005 Posts: 140

Verizon called back. Verified I was up and running. I was having trouble with the tech's accent, but from what I could dig out of him they verified there had been a problem with the switch or cell. It somehow related to changed passwords, monthly change controls and security issues. He said that sort of thing is pretty rare and it was a localized issue.

The good news is: I was the only one to report it, so I suppose I'm probably one of the few BroadbandAccess users on that particular cell.

Either that, or the only one persistant enough to go through 5 people to get to the guy who can talk to the network folks. Smile

-brendan

RoundSparrow · EVDO User Joined: 12 Aug 2005 Posts: 56

Michael · Posted: Thu Sep 29, 2005 5:15 pm Post subject:

If you are on Windows and using Venturi, try disabling it and see if that helps.
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