We're IT experts...so why do we buy from 3Gstore?

relic

I had a client ask me when I mentioned I like to buy from 3Gstore.com "You guys are engineers, why don't you buy direct and do it yourself?."

To be honest, he's right, this stuff is simple if you know how to do it, I had no problems at all programming a CTR350 or setting up my first EVDO card.

But, I can pay a fair price for a preconfigured device from 3Gstore.com and I know for a fact that it will work. I don't have to be bothered doing it myself.

The main reason we do our own configurations is that most distributors are completely ignorant of equipment they sell. We'd never consider letting them flash the firmware upgrade or activate a product. Well, unless that distributor is 3Gstore. You see these guys are exactly what a VAR (value added reseller) should be, they know their products well so they save me time.

Some examples:

I designed a configuration for an automatic failover to EVDO from T1 and emailed a drawing to the guys at 3gstore.com. They reviewed it for me and made some hardware recommendations. I took their advice, it was sound, and the test went perfectly.

I Purchased a CTR350 from 3Gstore, and paid a few extra dollars to have it flashed to the latest firmware. The device came updated and with a 3Gstore cheat-sheet that allowed me to set in up in under a minute. I never bothered to open the pdf manual. I could have read the manual and done it myself, but I didn't have to because these guys knew what I needed and made it conveniently accessible.

Last week I purchased a CDU-680 + 2-yr contract, again I paid the few extra dollars to have it activated by 3Gstore. It came with the latest software and was completely up-to-date. No 18-month old CD, it was setup with the newest updates. I plugged it in, hit "setup" then "yes" to reboot and one minute later it was running. Perfect, absolutely perfect.

It's this kind of attention to detail that separates a mediocre vendor from an outstanding one.

Oh, and I get an email about every stage of the process.
I know when they order the equipment, I know when it arrives at 3G, I know when they've got it configured, and I know when they ship it, with a tracking number supplied.

3 months ago I'd never heard of these fine folks. Now I don't buy EVDO equipment anywhere else. I don't want to be a wireless broadband expert, I have a challenging enough career.

I have a very wise business partner who's always said; "Find the experts and use them. Don't reinvent the wheel." It's good advice, I took it. I use 3Gstore.com.

Michael · Posted: Thu Feb 28, 2008 10:42 am Post subject:

Relic,

Thanks for your comments, I have passed them on to everyone at 3Gstore.com to read.

What you have experienced is what we take pride in achieving every day.

Our sales team takes pride in being knowledgeable and being experts.

Our support team takes time to resolve issues.

Our processing team does an incredible job getting late orders processed the same day.

Our shipping team does an great job getting all the shipments out by 3pm CST and many times, ships express packages way past 3pm.

Thanks again for your comments
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firedude · EVDO Junkie Joined: 26 Mar 2007 Posts: 435

Back when I told my bro who is an IT guru with as well know company and with all know certs to man that I was jumping ship from the satellite days and diving head into evdo and told him where I dropped my anchor his reply was..........."best place you could have dropped anchor" then proceeded to say quit calling me now !@#$^%* and let the "experts" help you! Laughing

relic · Posted: Fri Feb 29, 2008 2:17 pm Post subject: