PHS300 - traffic shaping page doesn't work?

wtleaver

Is anyone else having problems with enabling traffic shaping on the PHS300? I'm getting javascript validation errors such that there is no way I can submit the form and enable traffic shaping.

Hardware · EVDO Heavy User Joined: 07 Dec 2007 Posts: 141

Try a couple browsers, Java is strange beast. It looks like it can be changed in IE.

Torrey · Site Admin Joined: 09 May 2007 Posts: 282 Location: USA

wtleaver · Posted: Mon Jan 28, 2008 6:50 pm Post subject:

I can view the page, but if I enable traffic shaping and attempt to save the setting with the button at the top of the page, I get a max transmission rate error, no matter what rates I've chosen.

This happens in the latest versions of IE, Firefox and Opera, with firmware 1.7.1.

Hardware · EVDO Heavy User Joined: 07 Dec 2007 Posts: 141

Hmmm....well if you can't get it to work, maybe write it up and e-mail their support people and see if they can give you an answer.

Capt Ron · Posted: Tue Jan 29, 2008 10:19 am Post subject:

I have 1.7.0 and mine will allow me to use it but I don't. I guess I can't see how it will help any to use it.

Torrey · Site Admin Joined: 09 May 2007 Posts: 282 Location: USA

wtleaver · Posted: Tue Jan 29, 2008 12:05 pm Post subject:

Torrey · Site Admin Joined: 09 May 2007 Posts: 282 Location: USA

What value are you setting for the max transmission rate?

I'm pretty sure other customers are able to use this feature without any issues...did you purchase from 3Gstore.com Question

If so, give us a call...sometimes issues like these are best resolved by phone.

wtleaver · Posted: Tue Jan 29, 2008 6:13 pm Post subject:

Torrey,

It doesn't matter what rate I choose. I thought that would be clear when I wrote:

wtleaver · Posted: Thu Jan 31, 2008 12:08 pm Post subject:

Torrey,

I guess I'm going to have to call support, since I can't get you to run this simple test. However, if you look at the steps, it's very simple and should not be causing the problems I'm having. It would have been nice if someone there could have gone through the steps and posted the results.

When I call in, there is no way you're going to be able to tell me what's going wrong without running the same steps on your end. I was trying to avoid having to do this by phone.

I have reset the PHS300 multiple times, and have used the interface with three different browsers on three different operating systems, with the same results consistently.

There is obviously either a problem with my unit, or with firmware 1.7.1 in general.

Torrey · Site Admin Joined: 09 May 2007 Posts: 282 Location: USA

WTLeaver,

When you go to select a transmission rate, does it keep prompting you to login over & over in an end-less cycle (if you keep trying to change the transmission rate).

I think I am experiencing a different (but similar) issue than you are, but I will look into this issue further. I will put in a support ticket for this issue.

wtleaver · Posted: Thu Jan 31, 2008 3:11 pm Post subject:

I think I have been forced to log back in once or twice while testing.

My main problem is just trying to get the traffic shaping enabled. Even if I check the "Automatic Uplink/Downlink Speed" box and try to save the settings, I get the transmission rate error I decribed earlier. Have you been able to duplicate that problem?

Torrey · Site Admin Joined: 09 May 2007 Posts: 282 Location: USA

wtleaver · Posted: Wed Feb 13, 2008 10:05 am Post subject:

Yep - I noticed.

I do get some sort of weird javascript error dialog on every page with the new firmware though. If it bugs me enough, I'll provide the details.