Discuss EVDO PC Cards, ExpressCards, EVDO USB, PDAs, Phones, Coverage and Mobile Broadband Cards. Discuss Verizon and Sprint Coverage. CradlePoint CTR350 / PHS300/ MBR1000 & Kyocera KR1 / KR2 & LinkSys WRT54G3G-ST Forums! 		EVDOforums.com
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Big Kudos to the 3G Store and Kyocera Customer Service

 
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hekhl00
EVDO Fledgling


Joined: 05 Jun 2007
Posts: 11
PostPosted: Thu Dec 06, 2007 1:56 pm    Post subject: Big Kudos to the 3G Store and Kyocera Customer Service Reply with quote
Yesterday, I somehow bricked my still-under-warranty KR1. Quick call to the 3G Store (where I bought it, of course) for some help and they confirmed that it was indeed bricked.

3G Store contacted Kyocera customer service and entered a warranty claim. Roughly three hours later Kyocera calls me to confirm shipping address and provide instructions for return. Today, a brand new KR1 is at my door (with the latest firmware installed) and I'm up and running again.

Awesome customer service from both 3G Store and Kyocera!

Oh, and a few months ago when I called 3G Store for some advice, they wisely recommended I back up my KR1 config file in case something ever went wrong. Boy did that come in handy today!

3G Store rocks!
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Michael
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Joined: 13 Jan 2005
Posts: 5022
Location: Cary, IL
PostPosted: Thu Dec 06, 2007 4:00 pm    Post subject: Reply with quote
Thanks!

I posted your comments to our support team.
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