How to debug a disconnect problem?

glacierjima

Can someone point me in the direction of what I should do to debug or find any information on what is going on when I get disconnected after only 2 minutes? The card works fine in the router, but now after 1 or 2 minutes, disconnects and I have no idea why.

Thanks

Michael · Posted: Sun Mar 11, 2007 8:49 pm Post subject:

Hello, posting more info about your OS, Card, connection manager version, firmware, etc., would be helpful for others to help up here.

Since, the card is working in your router, that eliminates the first thing that usually goes wrong: Sprint didn't activate your account or program your card correctly.

If you purchased your card from us, contact our tech support department and they can run you through some steps over the phone.
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glacierjima · Posted: Mon Mar 12, 2007 6:32 am Post subject: details

I wish..got the card before I found this..I have the AC595, on XP SP2

Card Model: AC595 Rev 1.0 (3)
Card firm ware: p1905001,20224 [Sep 21 2006 15:43:22]

Thanks

glacierjima · Posted: Tue Mar 13, 2007 1:08 pm Post subject: Problem solved..

Well, the problem turns out to be that the built-in wireless/bluetooth card was causing the problem. Once that was disabled, that fixed the problem.
I was also told while on the phone, that the signal of Rev 0 and Rev A should be similar, so there shouldn't be to much of a difference. They are going to send a tech out to check the tower out, especially since I'm getting slower uploads also.

Jim