Help-CDU and PowerMac not working!!

xrad222 · EVDO Newbie Joined: 16 Dec 2006 Posts: 4

Hi,

New to the forum, can't find a FAQ so sorry if this is a stupid question.

PowerBook G4, up to date software, got the CDU-550 installed, recognized and 'connected' but can't actually get online. Internet Connect tells me that I have 'ISP' (green light) but all other lights are red.

ANY ideas? I'm really stuck if I cna't get this bad boy working by Monday AM! Help please!

Greg

Michael · Posted: Sat Dec 16, 2006 3:08 pm Post subject:

Quick question.

Do you have a Windows PC that you can install the included Franklin Connection Manager? 99% of the time, Sprint has sent some reprovisioning info to the card and sticking it in a Windows PC receives and fixes that problem. We activate all CDU-550s on Windows before we send them, but we have seen a few that need it a second (and final) time.

If you have access to a MacBook/Pro running BootCamp that works too.

What version of Mac OS are you running?
_________________
EVDO :: EVDO News :: EVDO Antennas :: Buy Verizon :: Buy Sprint :: EVDO Amplifier

xrad222 · EVDO Newbie Joined: 16 Dec 2006 Posts: 4

I do have a Windows PC I can access...so I guess I'll give that a try. But I don't think that provisioning is the problem because it 'connects' but simply won't transmit. And now, further attempts have led to a new exciting problem--an error message telling me the 'device has been withdrawn' or the USB port has shut down.

Greg

xrad222 · EVDO Newbie Joined: 16 Dec 2006 Posts: 4

Sorry, I forgot:

Mac OSX 10.4.8

Michael · Posted: Sat Dec 16, 2006 4:24 pm Post subject:

Install Franklin Connection Manager on the PC, goto Device Infor and Diagnostics and click Update User Profile When done, connect and see that you can hit a web page. If you can, move to your mac and it should be fine.
_________________
EVDO :: EVDO News :: EVDO Antennas :: Buy Verizon :: Buy Sprint :: EVDO Amplifier

xrad222 · EVDO Newbie Joined: 16 Dec 2006 Posts: 4

I've gotten a PC, followed all your instructions and I had EXACTLY the same experience--that is, its recognized, it loads, and it would receive a signal, had all the right registration info, etc. But would not load a web page...and after that one try, it wouldn't even stay connected for more than 30 seconds before the modem would automatically shut down, disconnect, restart. I tried several times.

Anything to do before I return this??

Disappointed and Frustrated,
GTM