Failure to Activate your EVDO Card

Michael · Last edited by Michael on Thu Jun 30, 2005 10:00 pm; edited 1 time in total

You got your new EVDO data card (PC5220, Sierra AC580, Novatel V620, Kyocera KPC650), you installed the software, and during the installation process, there is a step called activating the card. During this process, you get a message that indicates your activation has failed.

What does this mean?

This means that you are NOT in coverage area. Usually this means that you are not in EVDO (BroadbandAccess) or 1xRTT (NationalAccess) areas. We usually do NOT see this type of problem, however, the last customer that this happened to, WAS in the EVDO (broadbandaccess) area, according to the latest coverage maps, however, they were in a very hilly area in southern California. Bringing the laptop to work, did solve the problem and the card was able to activate.
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Michael · Posted: Thu Jun 30, 2005 10:00 pm Post subject:

Verizon Data Entry Error? Just ran into this one today

If you are in a known coverage area, (your software may even show signal strength) there is another possible problem. During setup of your account, Verizon enters the wrong ESN number for your account and that will also prevent your card from activating.

Here are the steps to make sure this is not the problem.

1-866-788-9387

If the ESN number that is entered in the Verizon system is NOT the same as the one on your card, your card will NOT be able to activate. This happened to someone today. They purchased a Novatel V620 from us and the card wouldn't activate. Sure enough, after calling Verizon, they fixed the ESN number and then the card activated immediately!
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Cybercode26 · Posted: Thu Jul 20, 2006 7:26 pm Post subject: Odd issue...

Ok, can someone answer me this?
I have a Verizon card (PC5740VW) that I got to use with my laptop for work, paid for by my company. Works just fine in the laptop, I can activate the card to my heart's content. I have a PC that I take with me to various places also, and I bought a PCI to PCMCIA adapter. I installed the software just like on the laptop, inserted the card, detected just fine, etc. I can connect, everything where I live, but if I try to Activate the card in the PC, it always gives me a Failed to update blah blah. But I can still connect, etc. Then, I can put it back into the laptop, and activate, and it'll update just fine. When the PC and laptop are sitting 2 feet from each other!

Anyone have any ideas? I'd like to get it fixed, because some places the PC won't connect, and I believe it's because it's not been properly updated with coverage information.

Thanks!
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