Error 913 everytime I try to use VZ Access

kingtanooki · EVDO Newbie Joined: 08 Jan 2008 Posts: 2

After trying my own solution above (which doesn't work Embarassed

), I have found a much more reliable solution. It is a work around using VZAccess, but it works almost every time:

1) In VZ Access Manager, go to Options -> Power Off WWAN Device
2) Click Connect

You will see a message saying it is powering up the device and then it should Authenticate and then Connect. If it doesn't work the first time, try it again.

Also, you have to do this EVERY TIME YOU WANT TO CONNECT. Doesn't matter if VZAccess is open or not, whether you connected successfully, or not. Each time you want to make a connection, Power off the WWAN Device and click Connect.

This has worked about 80% of the time on an X60 with Sierra Wireless 5720 internal modem.

CrazyBrad56 · EVDO Newbie Joined: 12 Feb 2008 Posts: 1

I also was having this problem. Called Verizon and they Stated that it was the computer manufactures problem. Then they transfered me to their support line. Manufactures support person said it was a Verizon problem and to call them back. But also advised that to ask for a level 2 or level 5 tech. And to let them know that the 'DMU' needed to be rest on their server. I did as advised and The Verizon tech had me to shutdown and power off my laptop. She then reset 'DMU' on her end and had me to power up my laptop. Now it works great again like it did prior to gettting the error code 913. Hopes this helps shed some light on Error code 913 with verizon cards.

Broadband Tech · EVDO Fledgling Joined: 27 Mar 2008 Posts: 11

At times it may seem that you are getting the run-around between the company that provides your laptop and Verizon. It may even seem like a tech war has been waged as they battle back and forth during the conference; both saying it's the other's problem. Please make no mistake about it, it is undoubtebly a Verizon network error. However, it may take techs from both companies to resolve the infimous "913".

Error 913 may be caused by several cicumstances and sometimes is very difficult to determine the root source of the error on the providers end, especially if it's related to their terms and conditions. This is of course very rarely the case, but if you've exhausted all other options, ask the Verizon tech to check it out. If you didn't use a terms and conditions line or did and it was successful then the above should be ignored.

The first step to resolving this error is to get both the laptop provider's tech support (perferrably a higher tech or one that deals with mobile broadband) and Verizon's data tech support on conference. Before we go any further, it is important to realize that the connection utility may hold bad network information in it and may need to be reset by unistalling the card utility and reinstalling it. Secondly, ask the Verizon tech to reset the DMU (Dynamic Mobile IP Key Update) and then reset or refresh the account. If one still gets the error, please uninstall and reinstall the utility. The Verizon tech should then see the PRL (Perferred Roaming List) update on their end.

At the begining of the above paragraph I asked for both techs on the line. This is only if one is uncomfortable with or incapable of unistalling and reinstalling the card utility and talking to Verizon support.

If the above does not work you may: Ask to speak to a different tech at Verizon or have them submit a trouble ticket. -The turn around for a trouble ticket is usually 24-48 hours. If all else fails then you may have to get a new card, but not because the cards bad, because there will then be an ESN (Electronic Serial Number) change. ALSO, STAY AWAY FROM THE 7 DAY FREE TRIAL, FOR THIS IS THE MAIN CAUSE OF THE 913

2 MOBILE NUMBERS + 1 ESN = 913
Other solutions include getting a tech that is familiar and has proper access to the different systems. When you find the right tech have them repeat the following:
>check system for any blocks
>if several numbers are attatched to the ESN, have the tech place an old "dummy" ESN to that MDN(Note: do not try to connect durring any of this) [ig of dummy ESN: 013801101110]
>If no blocks can be found have the tech reseat the users' info in the PPP and AAA servers. If done right this will fix the issue unless of course it's the card utility, then just uninstall and reinstall and enjoy the connectivity.