Error 913 everytime I try to use VZ Access

kingtanooki · EVDO Newbie Joined: 08 Jan 2008 Posts: 2

After trying my own solution above (which doesn't work Embarassed

), I have found a much more reliable solution. It is a work around using VZAccess, but it works almost every time:

1) In VZ Access Manager, go to Options -> Power Off WWAN Device
2) Click Connect

You will see a message saying it is powering up the device and then it should Authenticate and then Connect. If it doesn't work the first time, try it again.

Also, you have to do this EVERY TIME YOU WANT TO CONNECT. Doesn't matter if VZAccess is open or not, whether you connected successfully, or not. Each time you want to make a connection, Power off the WWAN Device and click Connect.

This has worked about 80% of the time on an X60 with Sierra Wireless 5720 internal modem.

CrazyBrad56 · EVDO Newbie Joined: 12 Feb 2008 Posts: 1

I also was having this problem. Called Verizon and they Stated that it was the computer manufactures problem. Then they transfered me to their support line. Manufactures support person said it was a Verizon problem and to call them back. But also advised that to ask for a level 2 or level 5 tech. And to let them know that the 'DMU' needed to be rest on their server. I did as advised and The Verizon tech had me to shutdown and power off my laptop. She then reset 'DMU' on her end and had me to power up my laptop. Now it works great again like it did prior to gettting the error code 913. Hopes this helps shed some light on Error code 913 with verizon cards.

Broadband Tech · EVDO Fledgling Joined: 27 Mar 2008 Posts: 11

At times it may seem that you are getting the run-around between the company that provides your laptop and Verizon. It may even seem like a tech war has been waged as they battle back and forth during the conference; both saying it's the other's problem. Please make no mistake about it, it is undoubtebly a Verizon network error. However, it may take techs from both companies to resolve the infimous "913".

Error 913 may be caused by several cicumstances and sometimes is very difficult to determine the root source of the error on the providers end, especially if it's related to their terms and conditions. This is of course very rarely the case, but if you've exhausted all other options, ask the Verizon tech to check it out. If you didn't use a terms and conditions line or did and it was successful then the above should be ignored.

The first step to resolving this error is to get both the laptop provider's tech support (perferrably a higher tech or one that deals with mobile broadband) and Verizon's data tech support on conference. Before we go any further, it is important to realize that the connection utility may hold bad network information in it and may need to be reset by unistalling the card utility and reinstalling it. Secondly, ask the Verizon tech to reset the DMU (Dynamic Mobile IP Key Update) and then reset or refresh the account. If one still gets the error, please uninstall and reinstall the utility. The Verizon tech should then see the PRL (Perferred Roaming List) update on their end.

At the begining of the above paragraph I asked for both techs on the line. This is only if one is uncomfortable with or incapable of unistalling and reinstalling the card utility and talking to Verizon support.

If the above does not work you may: Ask to speak to a different tech at Verizon or have them submit a trouble ticket. -The turn around for a trouble ticket is usually 24-48 hours. If all else fails then you may have to get a new card, but not because the cards bad, because there will then be an ESN (Electronic Serial Number) change. ALSO, STAY AWAY FROM THE 7 DAY FREE TRIAL, FOR THIS IS THE MAIN CAUSE OF THE 913

2 MOBILE NUMBERS + 1 ESN = 913
Other solutions include getting a tech that is familiar and has proper access to the different systems. When you find the right tech have them repeat the following:
>check system for any blocks
>if several numbers are attatched to the ESN, have the tech place an old "dummy" ESN to that MDN(Note: do not try to connect durring any of this) [ig of dummy ESN: 013801101110]
>If no blocks can be found have the tech reseat the users' info in the PPP and AAA servers. If done right this will fix the issue unless of course it's the card utility, then just uninstall and reinstall and enjoy the connectivity.

dkrier · EVDO Newbie Joined: 06 Aug 2008 Posts: 1

After a lot of frustration and numerous calls to Verizon I went to the Dell Support site and found that the solution was to Uninstall the Mobile Web software and then download the updated version from the Dell Drivers site. There are two files, one reinstalls the software and the other changes some settings. Reinstall first and then open the zip file to update the settings. At that point you can bring up the Verizon wireless utility from the task bar, start it and you are up and running. I had two computers with the same issues and it fixed it for both. David Very Happy

richiec79 · EVDO Newbie Joined: 02 Oct 2008 Posts: 1

Does anyone have a good number for Verizon Wireless Data Support?

I have an IBM T60p with the internal sierra wireless card.

After a hard drive crash and reinstallation I foolishly did a 7 day trial which has resulted in the dreaded 913 error message.

I don't have a monthly subscription and would only use a 1 day quick-access plan as and when i needed access.

Unfortunately when I dial the number 800-922-0204 i get routed to pre-pay who is never able to help me..

Any ideas? I'm hitting a brick wall here...

Thanks a lot

-Richard

dario · Posted: Fri Oct 03, 2008 10:32 am Post subject:

3Gstore · EVDO Addict Joined: 19 Sep 2006 Posts: 3171

XPSM1330 · EVDO Newbie Joined: 09 Oct 2008 Posts: 1

Ok, here is what happened. I have a Dell XPS M1330 with an internal 5700 series verizon card. I activated it for the trial period then called verizon to activate it for a year. Verizon activated the card and I spent the next 2 or so hours on the phone with verizon and they could not figure out why I kept getting an error 913 every time I tried to activate or connect. The card had the correct number in it and it was active. I finally figured it out while on the phone with verizon. The only thing im really annoyed about is that I had to register with this website to tell you how I fixed it. Whatever!.

On your pc if you have vista click on start then control panel then device manager then modems. Locate the verizon 3g card and delete it completely. It will ask if you want to delete the drivers too. YES. Reboot the computer and if you have a connection go to support.dell.com and enter your computer model and download the driver for the card. An alternative is to try and find the driver disk in your box of goodies but I tried that without any luck. Install the driver and software and reboot. Try connecting again and this time it will ask what kind of subscription you have. I selected monthly and it automatically downloaded my correct phone number and activated the card. Vuala. Problem solved. Tony J

Toyo · Posted: Sat Dec 06, 2008 3:50 pm Post subject:

I am very suprised that so many people are having troubles with the Verizon cards. I have a Panasonic Toughbook CF-30 with an embedded card. I have driven all over the country. I had one problem connecting, tech support had me reboot and it's never failed to connect since. I wonder if Panny puts more time into the wireless part. If a toughbook does not work properly everyday trouble can happen.

Brian_NRB · EVDO Newbie Joined: 25 Jan 2009 Posts: 1

913 is a generic failure to connect error.
Make sure you are in coverage.
Very possible you need to have your DMU keys reset. Call VZW and have them reset your keys

fccsonline · EVDO Newbie Joined: 14 Apr 2009 Posts: 1

Hi all,

This looks like an old thread so this might already be addressed, but I've recently had this exact issue on three clients laptops with this hardware.

The fix isn't bad:

Remove the connection software

Delete the "3g connection" listed under dial up connections.

Download new connection software FROM DELL'S DOWNLOAD PAGE for your model (its under communication software.)

Install, reboot, enjoy.

drg3750 · EVDO Newbie Joined: 23 Apr 2009 Posts: 1

There is very little information available on the Internet regarding this error so I thought I would contribute my experience in resolving this problem in the hope that someone else may benefit.

I work as a computer tech in a medium-sized company. We have a number of these Dell Latitude D620 systems with built-in MOBILE BROADBAND DW5700 MINICARD.

The Dell software was returning a 913 at the authentication stage.

My first step was to go to the Dell site and download the latest drivers and software, uninstall, reinstall, reboot, etc. All that stuff that previous posts have talked about. That did nothing. Same 913 error.

I called Verizon, and got a technician who was obviously clueless about what to do. He said there was a firmware update, and that this would fix the problem. Go to the Dell site, Drivers and Downloads, install the firmware update and try again. I did that, and got the same error.

Several hours later I called Verizon again, and this time I got a woman tech who was very helpful. I told her that I might need to have the DMU KEYS RESET. She agreed, and had me shut down the laptop while she did that. A few minutes later, she had me reboot, and try it again. No luck. Another 913 error. She said, try it one more time, sometimes it takes two tries to make it work. Tried connecting again, and got the same error.

At this point she said, it looks like a hardware problem and you'll have to call Dell; but let's try one more thing: I'm going to recreate your account on the authenticating server completely. I had to shut the laptop down completely again. A few minutes later, she had me try it again. This time, it worked! I'm not sure exactly what she meant by recreating your log-in account, but she did recommend that to prevent this from happening again in the future, you should disconnect from the Broadband service completely before shutting down your laptop.