Sprint Order Delays - Merlin S720

Michael · Last edited by Michael on Wed Nov 22, 2006 10:27 am; edited 2 times in total

In the past, Sprint Orders entered by 12pm CST, would ship the same day.

Starting last week, we started experiencing order delays and this morning, Sprint made it official.

Sprint has huge backlog and they have had problems with thier order fulfillment system and orders that would normally ship the same day, now have a 3-5 days delay before shipping. Sprint expects to be caught up with the backlog by November 15, 2006.

If there are any updates, OR when shipping is back to normal, we will update this thread.
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Michael · Posted: Tue Nov 14, 2006 8:53 pm Post subject:

Here is the latest on the Sprint Order Fulfillment Problems.

Sprint has an order entry problem with the Merlin S720. Apparently, the data entry code that is used to give the $150 Service Credit (on 2 year plan), is not being accepted by the system. This is affecting Merlin S720 across the nation. Orders are stacked up for the last 7 days and cannot be entered. As soon as this problem started last week, we immediately put a notice on our order form. Sprint does NOT have an ETA to fix this problem.

Pantech PX-500, AirCard 595, Franklin CDU-550 and other AirCards are available for immediate shipment.

Since the Merlin S720 is the only AirCard that is supported in the routers - this is the card of choice (the PX-500 and AC595 are not supported in the KR1 or LinkSys)

We will post more info as it becomes available.
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Michael · Posted: Thu Nov 16, 2006 7:50 pm Post subject:

All order problems with Sprint the last 10 days have been resolved. Past orders are shipping on Friday. New orders placed by 12pm CST will ship the same day (M-F).

Thanks for many for hanging in there.
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