S720 Connection Manager 3.7.5 - ISSUE After Firmware Upgrade

digitrip · EVDO User Joined: 04 May 2006 Posts: 36

I wouldn't put us out of communications, just reccommend they roll out different cards. I will make sure the rep is aware of this situation.

The main reason I did not want to roll them out is because the application by default pops up and says "Hey, Update me, click here to get the new firmware!"

My users would trip over themselves to click ok, and I can't blame them. I did. We all know what happens when you ASSume.

jschurawlow · Posted: Thu Oct 26, 2006 8:18 pm Post subject:

Update went fine for me, Upgraded last night, speed benchmarks and signal strength appear the same as usual. Allentown PA 18103

mjnov · EVDO Newbie Joined: 21 Oct 2006 Posts: 6

I was located at the Detroit airport when I did the update. I updated just before boarding. I stopped in Charlotte, NC and was showing Rev-A dBm but could not connect to evdo at all. I am now in St Thomas, USVI and am getting a regular evdo signal but will not connect. I can only connect to the 1xrtt.

Question

I am getting an error 678. What errors has everyone been seeing? If I missed that in the previous post I apologize but didn't see it.

Question

Did anyone see an error when updating the firmware. Briefly when it was updating I got an error. It was in the status bar of the Novatel update manager. But when it was done it said completed successfully.

I was on the phone for over 2. 5 hours with a few different reps. Most where very uniformed but I did get escalated to a manager, he also didn't know much but when throwing around words he did not know and correcting a couple of explanations he tried giving me, he got on the phone with a network engineer and was told that they are looking into this.

Exclamation

This update, like stated in this forum, is working on some and not on others. But the reality is this is going to be a much bigger problem if not solved very soon as most user may not know of the update and the majority of the market will not receive this update until it is automatically updated by the connections manager on their monthly update, granted they have that option selected.

- What exactly you see when you hover the mouse over the signal bars
1xRTT
EVDO
Rev-A (Charlotte, NC ONLY)
- What is your City, State, Zip
Detroit, MI
Charlotte, NC
St Thomas, USVI
- Repeat test when Mode is Automatic vs. EVDO Only for S720
Done Both
- Indicate what your "Roaming" option is (Sprint vs. Automatic)
Tried both

ebiz · Posted: Fri Oct 27, 2006 5:11 am Post subject:

Michael · Posted: Fri Oct 27, 2006 7:02 am Post subject:

I have a scheduled phone call today with someone "way up" at Sprint later this morning. A few days ago, he mentioned they had multiple teams at Sprint (Networking, PRL, Device) all lookng at this problem. I spoke with a tech on the phone a few days ago and we did some debugging of my affected S720 and hopefully he received enough info to help troubleshoot.

I will post more info to this thread later this morning.
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ebiz · Posted: Fri Oct 27, 2006 7:19 am Post subject:

Naples, FL 34102, 8-9AM
Speed tests taken at www.dslreports.com/stest

Mode=Auto, Roaming=Auto
Signal: RTT-90dBm, EVDO-86dBM
Type Connection: EVDO
Results: 259/46

Mode=Auto, Roaming=Sprint
Signal: RTT-91dBm, EVDO-85dBM
Type Connection: EVDO
Results: 565/48

Mode=Auto, Roaming=Roaming Only
Signal: RTT-77dBm, EVDO-116dBM
Type Connection: RTT, but seemed frozen in connected mode each time
Results: would not load webpage

Mode=EVDO, Roaming=Auto
Signal: -83dBm
Type Connection: EVDO
Results: 649/48

Mode=EVDO, Roaming=Sprint
Signal: -87dBm
Type Connection: EVDO
Results: 274/34

Mode=EVDO, Roaming=Roaming Only
Signal: -82dBm
Type Connection: "Error 76: Data Service currently not availabe in your area." or "Error 678: Remote computer di d not respond."
Results: no connection

Mode=RTT Only, Roaming=Auto
Signal: -86dBm
Type Connection: RTT
Results: 117/32

Mode=RTT Only, Roaming=Sprint
Signal: -87dBm
Type Connection: RTT
Results: 114/81

Mode=RTT Only, Roaming=Roaming Only
Signal: -79dBm
Type Connection: RTT, but seemed frozen in connected mode each time
Results: would not load webpage
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Vista64 & EX720

jschurawlow · Posted: Fri Oct 27, 2006 7:26 am Post subject:

jamus · EVDO User Joined: 24 Oct 2006 Posts: 34

nitrox · EVDO Newbie Joined: 10 Jul 2005 Posts: 3

A Hopeful Fix

Just got off the phone with Sprint CS. He started asking all of the same questions everyone else had asked. I got upset and asked him to review the notes before asking me any more questions. I was placed on hold for 10min. The sprint rep came back on the line and stated that motorola is providing the fix for the novatel cards. I asked him if he meant novatel wireless, he said no motorola. Apperently it is a problem with markets served by Motorola CDMA Base stations. I guess motorola provides a software object binary or code that is merged/compiled into the firmware. I was told the is going to be an update released TODAY that will fix the issue!!

Woot, Woot!

FYI: My sprint case IDs are: 14665065-061025 and 14667834-061026

deparson · EVDO Junkie Joined: 30 Aug 2006 Posts: 249

That would be great! I just got off the phone and the advanced data tech. support person had no clue of any kind.

I went to a Sprint owned tech. service center and the only thing I got out of that was expalining to the 'tech' what Rev 0 and Rev A was.

-D

Tonepoetic · Posted: Fri Oct 27, 2006 10:22 am Post subject:

Chicago (Logan Square)

Has anyone else had problems connecting to EVDO before you updated? I've had the PX-500 for three weeks, and I've had five bars of EVDO for the first two. This week it started going all 1x on me, so I called Sprint. My rep had me update my firmware to "fix the problem." So now, of course, it's even worse.

Michael · Posted: Fri Oct 27, 2006 10:51 am Post subject:

I had a detailed conversation this morning with Sprint.

They will giving us a statement to release up here on EVDOforums.

I can tell you after talking to them in detail, that everyone will sleep real good tonight after reading what they have to say.

Also, I think when this is over, people will be impressed with how quickly Sprint moved.

FYI, your cards will not have to be replaced, nothing wrong with the firmware.

More later....
_________________
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digitrip · EVDO User Joined: 04 May 2006 Posts: 36

This would indeed be very good news for consumers and Sprint. Now I can safely roll the rest of my cards out. If they deliver, I will continue to be highly imprressed with their data service.

markus · Posted: Fri Oct 27, 2006 11:33 am Post subject:

Sorry for the late post. I'm clueless why the EVDO signal strength drops into the mud when Mode set to Automatic. Some other posts in this thread also note exactly -115dBm for EVDO as well. Curious.

All tests ran with Roaming = Sprint Only in Dayton Ohio 45342.

==================
Mode=1xRTT Only
Signal Strength:
1xRTT: -81dBm
Connects 1xRTT.
==================
Mode=EVDO Only
Signal Strength
EVDO: -77dBm (note strong EVDO signal strength)
Doesn't connect. Error 678: The remote computer did not respond.
==================
Mode=Automatic
Signal Strength
1xRTT: -81dBm*
EVDO: -115dBm (note weak EVDO signal strength)
Connects 1xRTT.
==================

jamus · EVDO User Joined: 24 Oct 2006 Posts: 34