S720 Connection Manager 3.7.5 - ISSUE After Firmware Upgrade

Michael · Posted: Tue Oct 24, 2006 3:21 pm Post subject:

I am in Cary, IL - 25 minutes from you in Schaumburg

I am not able to get any service now when locked into EVDO, when I switch back to Automatic, I am only getting 1xRTT.

When I put the mouse over the signal bars in the Connection Manager, I see:

deparson · EVDO Junkie Joined: 30 Aug 2006 Posts: 249

Lincolnshire, IL in addition to Gurnee, IL and points between. All strong EVDO coverage areas.

I get the same -115 for EVDO but as late as this morning before I upgraded I was gettin a full set of EVDO bars in my office.

-D

Michael · Posted: Tue Oct 24, 2006 4:27 pm Post subject:

So, we are all in Illinois. Lets think positive and that Chicago is going to EVDO Rev A right now Smile

Wishful thinking, we are not suppose to get it until Q1 07.

I will have some people in the know look into why this is happening....
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jamus · EVDO User Joined: 24 Oct 2006 Posts: 33

deparson · EVDO Junkie Joined: 30 Aug 2006 Posts: 249

I would be glad to take an outage for Rev A upgrade Smile

If it is of value my case number (sent to a 'Fix Agent' by PC card support) is 14654442-061024

-D

Camarones · Posted: Tue Oct 24, 2006 4:38 pm Post subject:

I think the asterisk is telling you which network type you're connected to. I see it also but in my case the asterisk is next to EVDO.

I'll test again near my home tonight in San Diego County.

I was able to resolve the problem with the WRT54G3G-ST. I emailed linksys tech support last night and they suggested to hard reset the device and reconfigure it. I did so, and since then I can now see signal strength again. Once again though, performance through the router isn't as good as with the card in the laptop, especially for upload.

Michael · Posted: Tue Oct 24, 2006 7:38 pm Post subject:

We have heard from others that are having the same issue after upgrading. They can no longer connect to EVDO (Rev 0) and there wasn't a problem before the upgrade.

Until we have more information - we don't recommend upgrading.

Hopefully, we will hear from Sprint soon.
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cherokee · EVDO User Joined: 23 Mar 2006 Posts: 62

I have also noticed that the ndis is still connecting at 2.4 will that not limit the download?
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noobiedoobiedoo · Posted: Tue Oct 24, 2006 11:28 pm Post subject:

Los Angeles / S620

Had no problems updating, card working fine with comparable throughputs during speed tests.

Went from Firmware 155 to 160 and PRL 20218 to 20224.

Still missing out on Rev-A though and am going to exchange this card for either the s720 or RX-500...

xenophon · EVDO Addict Joined: 30 Aug 2005 Posts: 2004

I've updated a couple S720 cards with no problem. I updated the Connection Manager from the Software Update menu rather than downloading the file (no reboot was needed).

Got an error the first time I tried to connect. Took card out, put it back in and everything was OK. No sign of RevA yet though. Sad

Michael · Posted: Wed Oct 25, 2006 8:32 am Post subject:

I know that Sprint has a bunch of people looking at this issue right now.

Some have had problems.

Some haven't had problems.

I think the more information that we can post, the quicker that Sprint can figure it out (and perhaps we can see a pattern - is it a setting in Connection Manager, is it specific locations in US having problems, etc.)

What would be useful, to post is:

- What exactly you see when you hover the mouse over the signal bars
- What is your City, State, Zip Code
- Repeat test when Mode is Automatic vs. EVDO Only for S720
- Indicate what your "Roaming" option is (Sprint vs. Automatic)

Please post success and failures to this thread (S720 Only).
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deparson · EVDO Junkie Joined: 30 Aug 2006 Posts: 249

- What exactly you see when you hover the mouse over the signal bars
Signal (1xRTT): -74dBm*
(1xEVDO): -115dBM

Note that the 1xRTT signal strength will change as I move about but the EVDO one does not even in areas of 100% EVDO coverage.

- What is your City, State, Zip Code
Lincolnshire, IL 60069 and North to Gurnee, IL 60046
- Repeat test when Mode is Automatic vs. EVDO Only for S720
EVDO only forces me to roaming where I can not connect.
- Indicate what your "Roaming" option is (Sprint vs. Automatic)
Automatic with Roam Guard on

Michael · Posted: Wed Oct 25, 2006 9:26 am Post subject:

Here is my info:

Cary, Illinois 60013

Mode = Automatic, Roaming = Sprint
Signal (1xRTT): -82dBm*
(1xEVDO): - 115dBm

Device Info & Diagnostics shows: 1xRTT Network Service
Connects OK to 1xRTT, Card Flashing Green

Mode = EVDO, Roaming = Sprint
Signal (1xEVDO): - 68dBm
Device Info & Diagnostics shows: EV-DO
Doesn't connect, Card flashing Red

Mode = EVDO, Roaming = Automatic
Signal (1xEVDO): - 81dBm ("R" shows up in Connection Manager)
Device Info & Diagnostics shows: EV-DO
Doesn't connect, Gets Error 67, Card flashing Green

(Error 67): Data Services currently not available in your area
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jamus · EVDO User Joined: 24 Oct 2006 Posts: 33

Schaumburg, Illinois 60196

Mode = Automatic, Roaming = Sprint
Signal (1xRTT): -71dBm*
(1xEVDO): - 115dBm

Device Info & Diagnostics shows: 1xRTT Network Service
Connects OK to 1xRTT (sometimes quickly disconnects), card flashed green when connected, solid green when not connected

Mode = EVDO, Roaming = Sprint
Signal (1xEVDO): - 68dBm
Device Info & Diagnostics shows: EV-DO
Doesn't connect, Card flashing Red

Mode = EVDO, Roaming = Automatic
Signal (1xEVDO): - 84dBm ("R" shows up in Connection Manager)
Device Info & Diagnostics shows: EV-DO
Doesn't connect, Gets Error 67, Card flashing red, turns to green/flashing green when trying to connect

(Error 67): Data Services currently not available in your area

Michael · Posted: Wed Oct 25, 2006 11:30 am Post subject:

I spoke to tech guys at Sprint who are looking into this and we did a bunch of toubleshooting with my Connection Manager.

This may be a problem isolated to the Chicago area.

They are looking into that right now.

If anyone outside the Chicago area is having this problem, please report it here.
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