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VERIZON TERMINATED MY SERVICE

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azlo
EVDO Newbie


Joined: 02 May 2006
Posts: 5

PostPosted: Tue May 02, 2006 7:15 pm    Post subject: VERIZON TERMINATED MY SERVICE Reply with quote

just to let you know. i was one of the first to get notice from VZW about my high bandwidth usage. i got evdo as soon as it was released. i bought their unlimited plan and even tolked to the rep about how i intended to use it. they said it was perfect for the work i do. i travel and have a site that hold media projects for my clients. i move these files around ALOT. i am always on the road. i have a main connection at the office but i am rarely there. i also code and beta test server apps. i requires X11 sessions and ssh. also custom ports. i got a call from their customer care about how i was using the service. they noticed high bandwidth usage. i told them what i was doing and they said ok we will investigate. all that i do on this connection is STRICTLY work. after a week they sent me a letter stating that they had the right to cancel my service and they were to do so within a week. i was furious. i called them and all they could tell me was the monitoring dept said i was playing games and downloading movies. this was absolutely absurd. i asked them to clarify their contract and they said downloading any video or audio is considered a violation of agreement. so then i retorted about web browsing and the occasional flash or banner ad that would stream either video or audio as a violation and they didnt respond. they said they would ask the monitoring team to send me a comprehensive analysis of my usage. i never got it. i called again and they just said they reserve the right to cancel anybodys subscription at will. so pretty much they told me to piss off. i tried to explain that the internet is comprised of binary data and ports could be used for any application. so in reality they wouldnt be able to tell what i was doing unless they were actually sniffing the packets themselves. they only mentioned they could go on a judgement call. if anyone is an attorney or knows of someone who would like to check this issue out or whatever..i would appreciate. i dont have the money or time to do this myself. there are many ppl who have been screwed by this UNLIMITED false advertising.

please email me

azlo

azlo@audiopivot.com



[Admin: If you have been cancelled, please add your details to this thread.]

It would be useful for anyone that got 'the letter', to post the following information:

- Your City, State
- Primarily used in one location or travel mostly
- number of Verizon Accounts you have on your account (phones & cards)
- on the $59.99, $79.99 or a Corp/Employee Discount Plan
- what was your typical use (e.g. SlingBox, downloading huge files, gaming, etc.)
- How long you had the Verizon Account before getting 'the letter'
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NEdually
EVDO User


Joined: 10 Mar 2006
Posts: 28

PostPosted: Tue May 02, 2006 7:24 pm    Post subject: Reply with quote

I have verizon too but I consider them sub-human.

If you were using a card with a 2 year plan did they charge you for the termination too?...if not they probably will try to.

I'm looking forward to what sprint will have soon.
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jackrodgers
EVDO Addict


Joined: 23 Mar 2006
Posts: 1131

PostPosted: Tue May 02, 2006 7:37 pm    Post subject: Reply with quote

You raised an interesting point about how could they know what you are doing. Would packet sniffing violate privacy laws?

I suppose checking your connection for url might be legitimate and if they see someone is logging onto those pirate sites for movie and song downloads, then...

It does seem the pressure would be on them to prove you were doing one of the listed no no things and since unlimited might protect you from 'using too much bandwidth.'

Never argue with some lower level minimum wage employee, especially when the turnover in those positions is like 100% every three months.
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azlo
EVDO Newbie


Joined: 02 May 2006
Posts: 5

PostPosted: Tue May 02, 2006 7:42 pm    Post subject: Reply with quote

NEdually wrote:
I have verizon too but I consider them sub-human.

If you were using a card with a 2 year plan did they charge you for the termination too?...if not they probably will try to.

I'm looking forward to what sprint will have soon.


no they didnt charge me a termination fee. they waived it. also i did try to go up as high as i could on the ladder but was just too time consuming. i already talked to sprint and they said they would not have an issue with my usage. in a matter of fact i might be purcashing 300 accounts for these mobile kiosks i am building. they seem excited about that. if they could actually sponser the booths, i will throw their ad on the sides of them.
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Michael
Site Admin


Joined: 13 Jan 2005
Posts: 6208
Location: Cary, IL

PostPosted: Tue May 02, 2006 7:48 pm    Post subject: Reply with quote

To be helpful to others up here, post as much details about this, bandwidth used, exactly what apps, ports used, etc. that you were using.

That could be useful.
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xenophon
EVDO Addict


Joined: 30 Aug 2005
Posts: 2033

PostPosted: Wed May 03, 2006 10:54 am    Post subject: Reply with quote

Would be interesting to see a scanned copy of the cancellation notice if you are willing to post. Be sure to scratch out personal and account info.
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jgombos
EVDO User


Joined: 04 May 2006
Posts: 26

PostPosted: Thu May 04, 2006 11:02 pm    Post subject: Reply with quote

jackrodgers wrote:
You raised an interesting point about how could they know what you are doing. Would packet sniffing violate privacy laws?

Privacy laws in the U.S.? LOL. Certainly not after an 8 year republican regime.

There's been a lot of recent talk about ISPs starting to do deep packet analysis. They want to keep stats on what kind of packets people are moving, and charge them accordingly. ie, Verizon may not like the fact that you have VOIP traffic over their network because it means lost phone service sales - so they limit it, or charge more for VOIP use. That's just an example. The expectation is that ISPs will have different limits and prices on different categories of packets.
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Michael
Site Admin


Joined: 13 Jan 2005
Posts: 6208
Location: Cary, IL

PostPosted: Thu May 04, 2006 11:52 pm    Post subject: Reply with quote

Hello Matthew,

As xenophon suggested, scan in your cancellation letter (erasing any contact info) and email it to me and I will post it up on this thread.

I get a lot of private emails from people who say many of these "Cancellation Posts" are not true, so pass what you have on to us, so everyone can see.
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matthewearl
EVDO Newbie


Joined: 17 Jun 2005
Posts: 2

PostPosted: Fri May 05, 2006 1:43 pm    Post subject: will gather... Reply with quote

Michael wrote:
Hello Matthew,

As xenophon suggested, scan in your cancellation letter (erasing any contact info) and email it to me and I will post it up on this thread.

I get a lot of private emails from people who say many of these "Cancellation Posts" are not true, so pass what you have on to us, so everyone can see.

ok well i will get that info together. i even recorded the phone call i had with the tech but they told me it was illegal. i had mentioned f they were allowed to record me that i had every right to keep a copy for myself. anyways... i think if i go evdo again i am just gonna port all my data through ssh and go out of my unix box at my isp. that why they cant bother me and they can go kiss a dumptruck for all i care. i talked to sprint and they seem happy to bring me aboard. holy crap i just logged onto their page and they are spamming audio out loud without the capability of turning it off. what idiots. although i might leave nextel and switch to them for phones. i heard they are ok with digitl phones.
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jackrodgers
EVDO Addict


Joined: 23 Mar 2006
Posts: 1131

PostPosted: Fri May 05, 2006 1:51 pm    Post subject: Reply with quote

jgombos wrote:
The expectation is that ISPs will have different limits and prices on different categories of packets.


OK by me as long as email and browsing get the absolute lowest rates... Oh, and direct connects to Filemaker servers.
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Michael
Site Admin


Joined: 13 Jan 2005
Posts: 6208
Location: Cary, IL

PostPosted: Fri May 05, 2006 2:14 pm    Post subject: Re: will gather... Reply with quote

matthewearl wrote:
i even recorded the phone call i had with the tech but they told me it was illegal


Before you talk to anyone, just have a recording that states:

"For training and customer quality, your conversation may be recorded"

Then it is not illegal Smile
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matthewearl
EVDO Newbie


Joined: 17 Jun 2005
Posts: 2

PostPosted: Fri May 05, 2006 3:20 pm    Post subject: Re: will gather... Reply with quote

Michael wrote:
matthewearl wrote:
i even recorded the phone call i had with the tech but they told me it was illegal


Before you talk to anyone, just have a recording that states:

"For training and customer quality, your conversation may be recorded"

Then it is not illegal Smile

hehe yeah i actually told them this conversation may be recorded, and they said 'you cant do that only we can' hahaha
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jgombos
EVDO User


Joined: 04 May 2006
Posts: 26

PostPosted: Fri May 05, 2006 5:14 pm    Post subject: Re: will gather... Reply with quote

Michael wrote:
matthewearl wrote:
i even recorded the phone call i had with the tech but they told me it was illegal


Before you talk to anyone, just have a recording that states:

"For training and customer quality, your conversation may be recorded"

Then it is not illegal Smile

Sounds suspicious if you call them and make that statement manually. There's an easier way that won't cause suspicion: you deliberately activate the greeting on your answering machine and act as if the answering machine engaged without your control. Then you ask "is it okay if I let that machine go, it's in the other room". They will naturally say "yes," at which point they have consented to being recorded (without realizing that you are making the recording deliberately and intend to retain the recording).

Also, realize that in most states only one party needs to be aware of the recording. So if you live in New Mexico, for example, and the party you are calling lives in a such a state (like New Mexico), you don't have to tell them they're being recorded as long as you know - and obviously you do if you're the one making the recording.

I also suspect that if they play a message like
"For training and customer quality, your conversation may be recorded" then you automatically have a right to record the same conversation - but I'm guessing on that.
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jgombos
EVDO User


Joined: 04 May 2006
Posts: 26

PostPosted: Fri May 05, 2006 5:32 pm    Post subject: Reply with quote

jackrodgers wrote:
jgombos wrote:
The expectation is that ISPs will have different limits and prices on different categories of packets.

OK by me as long as email and browsing get the absolute lowest rates... Oh, and direct connects to Filemaker servers.

First of all, you have no expectation of whether your internet traffic will fall into the cheapest category when they profile you. For all you know, filemaker traffic will get the highest charge. And suppose it's not. Suppose other users have to pay more than you for the same amount of traffic. Is that okay with you simply because you're not the one getting screwed?

Next, I think that's a lousy position to take. I equate it with the attitude "I'm not doing anything wrong, so I don't care if people eavesdrop on me." Forget about the money, and the lack of fairness in charging someone more than the next person for the same amount of content, and consider just privacy matter. The more information they gather about your traffic, the more that can be used to damage you in some way.

Every internet user should protest ISP sanctioned deep packet analysis, and the misuse of the resulting information.
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rickster
EVDO Junkie


Joined: 27 Aug 2005
Posts: 216

PostPosted: Fri May 05, 2006 5:55 pm    Post subject: Reply with quote

It will come; if you value your privacy, throw out your computer.
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