VERIZON TERMINATED MY SERVICE

horsessmellfunny · Posted: Tue Jul 18, 2006 3:53 pm Post subject:

What Verizon, Sprint, Cingular and all wireless providers will essentially have to do is implement a Fair Access POlicy. For those who have satellite based internet through Direcway (Hughesnet), you are familiar with what I am speaking about. If I were to download over 165 MB's in an hour, my download speeds would drop down to about dial-up. I could continue to surf, but at speeds equivalent to 1xRTT. If I continued to let my file download, and over another few hours continue downloading, my service would be cut off for a few hours. If my service comes back on (once again at even slower then dial-up speeds), and I continue to download, I will actually be cut off for 24 hours or greater. I had this happen when I was downloading a Linux distro. I was cut off the internet for three days because I continued to let this iso download. It got so bad I had to call tech support and see what was going on. They told me to wait 24-48 hours and would be back.
These satellite providers also offer different levels of accounts. A personal/basic account only allows 165MB's to be downloaded within an hour before the F.A.P kicks in.
The bussiness account allows 250MB's in an hour
The corporate account is typically unlimited or about 500mb's I dont know exactly as I havent read up on it since the name change.

If Wireless providers implemented this idea of a F.A.P, we wouldnt have these terminations. If you continue to be dumb and allow music to stream or a file to transfer, you are going to get hit with slower then dia-up and eventually no service. That is you call! Unfortunately, somebody such as my self would run into a risk with this. I do a lot of web design/development and maintenance. I am constantly uploading and downloading huge image files, php files, or entire websites. That is why I will eventually get a wireline ISP.

The choice is yous! We can only hope that these carriers will someday implement a system such as F.AP
_________________

jackrodgers · EVDO Addict Joined: 23 Mar 2006 Posts: 1131

Back to basics:

Let's not forget that EVDO is a MOBILE product as sold as is intended for getting email and light surfing. None of the complaints about disconnects and all the rants about doing it my way indicate that people are in touch with the TOS nor what the service is intended for.

I find myself moving towards those who think that the usage should be billed by amount used and the more used, the slower the connection so that a few people can't hog all of the bandwidth. There are wireless services available that provide lots bandwidth and can move tons of data but we do need some form of reason in proportion to usage, speed and cost.

I also feel that Verizon and perhaps others need a good slap on the wrist, perhaps fine for false advertising, in regards to the word unlimited.

rickster · EVDO Junkie Joined: 27 Aug 2005 Posts: 216

Michael - About getting banned ... that was just a bit tongue in cheek

About fairness policy I once said a long time ago they have I think already the perfect means to implement it... If someone goes over a certain amount ... back them down to 1xRTT for the month. This sure would be preferable to me than getting a letter they are going to disconnect me. Also if I don't like that, I can be the one that says good bye.

There is also something about this that has crossed my mind: It's my understanding that Qualcom owns patents which require the carriers to have to pay every quarter pretty sized checks that is based on the amount of data (this is also on voice). Sort of "metered" If true I wonder how much a heavy user on "unlimited" service eats into profits.

AntonOlsen · Posted: Tue Jul 18, 2006 9:33 pm Post subject: Termination Fee

I just got my last Verizon bill and they credited me $175 for the termination fee then charged me for it. I ended up paying taxes and fees on the 175 but it's better than paying the whole amount. They also credited the unused portion of this month (remember they bill in advance) so my final bill is just a little less than the balance carried forward.

I canceled autopay when I got the letter, just in case they charged me the termination fee, and haven't felt obliged to pay before the due date. They'll get their money after I pay for my setup fees on Sprint.

rickster · EVDO Junkie Joined: 27 Aug 2005 Posts: 216

I just dropped verizon evdo cause I no longer needed it. I got nailed with an early termination fee. I asked about it being pro rated but that wasn't in affect till later this year and still was not worth me holding on.
A part of me keeps wondering if I should have written a small program that did nothing but download streams 24x7
I can clearly see me lying on the floor dying holding back the tears of laughter as I put up a fake fight with a customer rep... "What do you mean a terabit is thousand times normal usage?" Smile

Trilaphis · Posted: Sat Jul 22, 2006 12:31 pm Post subject:

Poestenkill, NY - National Access - home user
121/133 - dslreports

Let me start by saying I'm new to this whole evdo 1xrtt thing so i figured i would try and do some research on it. well, here i am reading about it all these people getting there service cancelled. You guys got me all worried about my heavy internet usage. I've used the service for 2 days now and I'm prolly pushing 40mbs I know I can do alot more but after reading this forum im reluctant to do my normal geek'n it out thing. Anyway I called up VZ wireless blatting about what i've read on the forum and how I'm a home user and I like downloading things and I have no other options other than satellite or Dial-up....

"Don't worry it's unlimited use the service like you would a cable service... your paying 59.99 a month so don't feel like you can't use it. It's unlimited"

I asked about the cap on usage and people getting terminated for p2p or using games also.. I got the same general response

"Play games if you want to its fine."

I guess what im getting at is this forum topic made me really paranoid and that tier 1 customer support rep. just lied to me didnt she?

oh and what is the rumored limit on the NA plan?

rickster · EVDO Junkie Joined: 27 Aug 2005 Posts: 216

Trilaphis: my 2 cents... I was a little careful but knew I'd have something else soon to fall back to and there were other wireless services around if I really needed to make the switch. Be careful of what your just "told" it makes for little defense, wanna bet if you get the letter the customer support rep won't be able to be found nowhere ... Get something in writting if you want to bank on it is what I recommend. I guess you need to balance your geek desires with what other broadband alternatives you would have if they did terminate you. --- good luck.

xenophon · EVDO Addict Joined: 30 Aug 2005 Posts: 2003

I think they've updated the terms. The first bold part has always been there. I think the second italic part is new. Very daring to use the terms 'unlimited' and 'right to limit throughput' in same TOS.

I'm wondering if Verizon is more strict than Sprint since Verizon has begun rolling out EVDO on 800mhz towers, which do not have as much capacity for EVDO as 1900mhz towers. Sprint has all 1900mhz towers, more towers and a much better user/tower ratio than Verizon. Then again, 10GB/month is a helluva lot of usage.

http://www.verizonwireless.com/b2c/store/controller?item=planFirst&action=viewPlanDetail&catId=409

Unlimited NationalAccess/BroadbandAccess:
Subject to VZAccess Acceptable Use Policy, available on www.verizonwireless.com. NationalAccess and BroadbandAccess data sessions may be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email and individual productivity applications like customer relationship management, sales force and field service automation). Unlimited NationalAccess/BroadbandAccess services cannot be used (1) for uploading, downloading or streaming of movies, music or games, (2) with server devices or with host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated machine-to-machine connections, or peer-to-peer (P2P) file sharing, or (3) as a substitute or backup for private lines or dedicated data connections. NationalAccess/BroadbandAccess is for individual use only and is not for resale. We reserve right to limit throughput or amount of data transferred, deny or terminate service, without notice, to anyone we believe is using NationalAccess or BroadbandAccess in any manner prohibited above or whose usage adversely impacts our network or service levels. Verizon Wireless reserves the right to protect its network from harm, which may impact legitimate data flows. We also reserve the right to terminate service upon expiration of Customer Agreement term.

Here is an older verison posted in middle of this page...
http://www.evdoforums.com/viewtopic.php?t=2366&postdays=0&postorder=asc&start=45

kinggodzilla · EVDO Fledgling Joined: 14 Jul 2005 Posts: 20

I posted in this thread already as I was cancelled. Even though the letter said I had been using bandwidth over the limit, yet my bills all had me around 6gb a month.

So my work has purchased some of the Verizon cards and I brought one home last night. I kinda missed have low lag in WOW. Smile

Lo and behold, no BroadbandAccess anymore. It only connects to NationalAccess. I took the card and my lapto and went driving around the neighborhood and still no BroadbandAccess. I was getting full bars in NationalAccess though.

Might just be me, but could something have happened to the tower and instead of fixing the EVDO, they kicked the few of us that were using it way out here in the boonies?

Just a thought.

rickster · EVDO Junkie Joined: 27 Aug 2005 Posts: 216

Make sure they really have you registered for EVDO broadband. I was on for the first week of service. Sudenly I was back to only 1xRT ... after a few calls they switched something in my profile ... and back I was again on EVDO. YMMV ..

Trilaphis · Posted: Sun Jul 23, 2006 8:22 am Post subject:

Thank you for contacting our Verizon Wireless website. We are happy to assist you with your question regarding our Unlimited Data plan.

We apologize for the confusion. With the Unlimited Data Plan, you can access our data network directly from the device with no additional per byte charges. Your data usage will be unlimited so that you can access webpages with the browser or send and receive email without worrying about how many bytes of data you are using. While there is no specific cap, be advised that to use our data service, you must comply with our Terms and Conditions. Any usage outside of our Terms and Conditions can result in your data service being terminated.

If you have further questions or concerns, please write to us again through www.VerizonWireless.com. We appreciate your business and thank you for choosing Verizon Wireless.

Sincerely,

Bernard
Verizon Wireless
Data Technical Support

azlo · EVDO Newbie Joined: 02 May 2006 Posts: 5

hi.. the originator of this thread is back in action! UPDATE: a rep from SPRINT headquarters saw this thread and emailed me with a deal to try out SPRINT. I am EXTREMELY happy about the service and they even guaranteed me that they wont CARE how i utilize my bandwidth bandwidth. i am striking up a deal to purchase 300 accounts and hopefully may even get a sponsership out of em. guys, the plan is the same price and you wont have to worry about this TOS crap. also, they have the new REV coming out soon which will make evdo speeds even faster. i recommend new ppl starting with SPRINT and others who are on Verizon to VIOLATE your agreement for fast free and easy termination! an easy way to void your contract! hehe just kidding. i don't condone malicious behaviour..but whatever...i also wrote linux 64-bit drivers for the merlin s620 cards if anyone is interested in it.

thank you so much guys/gals for your support. ppl like you make a difference.

azlo
founder/visionary
www.audiopivot.com

Woody2006 · EVDO User Joined: 25 Jun 2005 Posts: 70

criggs · EVDO Fledgling Joined: 20 Mar 2006 Posts: 17

slyfly · EVDO Fledgling Joined: 31 Jul 2006 Posts: 16

A dumb question:

How much is 10GB anyway?

Let's say I stream at 400kbps, how long continuous streaming do I need to achieve 10GB?