Sprint PRL & Customer Sercice

horsessmellfunny · Posted: Fri Feb 24, 2006 1:01 am Post subject:

Well, apparently, tonite, Sprint released a new software update. However, it still didnt update my PRL for the Aircard 580!!! What in the world do I have to do to get this dang PRL update? I just want to make sure that I am not missing out on EVDO here at home.
Thanks

horsessmellfunny · Posted: Tue Feb 28, 2006 10:19 pm Post subject:

Oy Vey....
(You need to read from the buttom up)

"Dear Ryan,

Thank you for replying back.

Please be assured that your PRL has already been updated. However, you will not be able to see this change on the handset.

Further, you need not do any software update for it.

Thank you for contacting us, and please let us know if you have any further questions.

Miller
E-Care
Sprint together with Nextel
"Where our customers come first!"

Refer someone to Sprint and get $25. Dial #REF or visit a store for details.

Original Message Follows:
------------------------
Hello,
Thank you for updating my PRL. When will I see this change in the device info and diagnostics screen? Do I need to do some sort of special software update?

Thank you,
Ryan

-----Original Message-----
From: Sprint Customer Solutions [mailto:ecare@cc.sprintpcs.com]
Sent: Tuesday, February 28, 2006 1:45 AM
To: Ryan
Subject: Re: PRL Update (KMM18148054I123L0KM)

Dear Ryan,

Thank you for contacting Sprint together with Nextel. I will be happy to assist you regarding PRL update.

As per your request, I have updated your PRL to 20218 effective today.

Thank you for emailing us. It was a pleasure assisting you and I look forward to more opportunities to serve you in future. Have a great day!

Miller
E-Care
Sprint together with Nextel
"Where our customers come first!"

Refer someone to Sprint and get $25. Dial #REF or visit a store for details.

Original Message Follows:
------------------------
Hey,

I currently have a Sierra Wireless Aircard 580. I noticed you guys released a new PRL update, bringing it to 20218, from 20212. How do I obtain this update? I check multiple times daily with the Sprint Connection manager for software updates. I am running 3.2.006 of the Sprint PCS software. How do I go about obtaining this PRL update? I want to be sure I have the most updated PRL list, so that I am not connected to 1xRTT at home, when I could really be on EVDO.

Thanks,

Ryan"

If you read my original message, just above, you will see why I said.. Oy Vey. Apparently the rep didnt read my e-mail very carefully.