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Support for Pantech UML295 USB modem

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elkhornsun
EVDO Fledgling


Joined: 10 Sep 2008
Posts: 25
Location: Monterey

PostPosted: Tue Oct 01, 2013 4:01 pm    Post subject: Support for Pantech UML295 USB modem Reply with quote

Any idea of when this 8 month old modem will be supported by Cradlepoint routers? We have given up on the Novatel 4620L mifi devices with their flaky DHCP implementation.

We want to buy a USB modem that is not nearing its end of life so as to be able to get firmware updates through Verizon. Verizon tech support has already told us that the 4620L is no longer supported by their tech support people even though Verizon is still selling the 4620LE with a 2-year contract.
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cradlepoint-scott
Vendor


Joined: 19 Aug 2008
Posts: 295

PostPosted: Wed Oct 02, 2013 11:04 am    Post subject: Re: Support for Pantech UML295 USB modem Reply with quote

elkhornsun wrote:
Any idea of when this 8 month old modem will be supported by Cradlepoint routers? We have given up on the Novatel 4620L mifi devices with their flaky DHCP implementation.

We want to buy a USB modem that is not nearing its end of life so as to be able to get firmware updates through Verizon. Verizon tech support has already told us that the 4620L is no longer supported by their tech support people even though Verizon is still selling the 4620LE with a 2-year contract.


You are correct, the UML295 has been available for 8 months, however, when we were bringing it up with our devices there were several issues that we discovered and brought them to Verizon's attention.
Those issues are highlighted on our website.

Verizon/Pantech released new firmware for the UML295 at the beginning of Sept and support for it will be in our next release, which is currently in carrier certification testing, and should be available some time this month.

Thank you
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elkhornsun
EVDO Fledgling


Joined: 10 Sep 2008
Posts: 25
Location: Monterey

PostPosted: Wed Oct 02, 2013 12:01 pm    Post subject: Reply with quote

Scott,

Thanks for the information. Our 9 month old Novatel 4620LE is failing and we would like to not buy another one to bridge to the USB modem. Our primary objective is using the Cradlepoint 1400 for DHCP and routing and not the 4620LE which frequently generates IP conflicts. I would expect that Verizon tech support would welcome this as well.
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cradlepoint-scott
Vendor


Joined: 19 Aug 2008
Posts: 295

PostPosted: Wed Oct 09, 2013 9:41 am    Post subject: Reply with quote

FW version 4.4.2 was release yesterday that official supports the UML295.
This requires Pantech firmware version L0295VWD821F.B4 or later.
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mc1lean
EVDO Heavy User


Joined: 29 Dec 2007
Posts: 138

PostPosted: Wed Oct 09, 2013 11:08 am    Post subject: Reply with quote

Any opinions from 3Gstore or cradlepoint folks as to whether I might gain anything by replacing my 290 with a 295 in a 1200B?
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elkhornsun
EVDO Fledgling


Joined: 10 Sep 2008
Posts: 25
Location: Monterey

PostPosted: Wed Oct 09, 2013 1:00 pm    Post subject: Reply with quote

My understanding was that the UML290 could not be set for 4G LTE ONLY. When a device lacks this feature/function my experience has been that it will lock on to the strongest carrier signal whether it is 1xRTT, 3G, or 4G, and not the fastest available connection.

We have recently learned that Millenicom will only allow a connection from a device purchased directly from them and not from Verizon or any other source. Until Millenicom offers the UML295 we are stuck with the 4620LE. It is most definitely not worth considering for a second going back to a direct service plan with Verizonwireless where we woud be paying twice as much and getting no better technical support.
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evdovalerie
3Gstore Employee


Joined: 02 Feb 2012
Posts: 134

PostPosted: Wed Oct 09, 2013 3:33 pm    Post subject: Reply with quote

@mc1lean: I haven't had enough experience personally with the UML295 to offer an opinion on the differences (maybe others can you offer more on that regard), but I can tell you that in the testing we've done with the UML295 and Cradlepoint routers, we have yet to see any advantage it has over the UML290.

@elkhornsun: The last time I checked, I could still use the Verizon Access Manager software to force the UML290 to LTE mode only. There is also a Pantech utility program you can use to do the same thing. Of course, the Cradlepoint routers also give you this option.
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elkhornsun
EVDO Fledgling


Joined: 10 Sep 2008
Posts: 25
Location: Monterey

PostPosted: Wed Oct 09, 2013 4:56 pm    Post subject: Reply with quote

Which Cradlepoint router lets you set whether a modem uses 4G only and where is this setting located? It is not a feature with the MBR95 or MBR1400 routers that we are using. The UML295 does not use Verizon's client app for its setup which has its pluses but requires a router that is designed to work with it - though this is nothing new.

I have had repeat experiences where a given function requires an update to the modem's firmware but that update is not available as the manufacturer has unofficially discontinued the modem and support or where Verizon stops suppporting a modem or device so when dealing with tech support their solution is to buy a new device and extend the 2-year contract obligation with the ISP.

Buying a modem or mifi at the end of its service life adds the risk of having to replace it when it is still working but no longer supported by Verizon or the manufacturer of the modem (as they do special code for each ISP's network.
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cradlepoint-scott
Vendor


Joined: 19 Aug 2008
Posts: 295

PostPosted: Thu Oct 10, 2013 8:50 am    Post subject: Reply with quote

elkhornsun wrote:
Which Cradlepoint router lets you set whether a modem uses 4G only and where is this setting located? It is not a feature with the MBR95 or MBR1400 routers that we are using.


Yes it is. If you go to Internet->Connection Manager. Edit the UML290 Modem in the WAN Interfaces grid. Goto "Modem Settings" and from the "Modem Connection Mode" select "Force LTE".

This is the same as saying 4G or LTE Only because you are forcing it to that mode even though there might be a better 3G signal.
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smithandwest
EVDO Heavy User


Joined: 13 Apr 2008
Posts: 127
Location: SC

PostPosted: Thu Oct 10, 2013 11:45 am    Post subject: Reply with quote

cradlepoint-scott wrote:
elkhornsun wrote:
Which Cradlepoint router lets you set whether a modem uses 4G only and where is this setting located? It is not a feature with the MBR95 or MBR1400 routers that we are using.


Yes it is. If you go to Internet->Connection Manager. Edit the UML290 Modem in the WAN Interfaces grid. Goto "Modem Settings" and from the "Modem Connection Mode" select "Force LTE".

This is the same as saying 4G or LTE Only because you are forcing it to that mode even though there might be a better 3G signal.


Yep I have my UML290 forced to 4g via the MBR1400. No issues with it.

Bought a UML290 off ebay for ~20 because I didn't like the instability of the 4620. Aside from the 4620 not being ideal to use with the MBR1400, it also had issues dropping the internet connection and not reconnecting automatically (my older 4620 at least, a newer 4620 from Millenicom at least held its internet connection better). Put the sim card with adapter from the 4620 into the UML290, only wish I'd done it sooner! I did update the firmware of the UML290 to the latest version when I got it so I temporarily installed VZAM to do that.
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chassit
EVDO User


Joined: 12 Nov 2008
Posts: 62

PostPosted: Tue Oct 22, 2013 7:06 am    Post subject: Reply with quote

Does the 295 use the same antenna adapter cable as the 290? Also, do the 295's external antenna ports share the same fragile nature (i.e. prone to breakage) as the 290?

Has anyone fired up a 295 on the MBR95 router now that the Verizon/Pantech functionality issues are supposedly resolved?
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evdovalerie
3Gstore Employee


Joined: 02 Feb 2012
Posts: 134

PostPosted: Tue Oct 22, 2013 12:27 pm    Post subject: Reply with quote

The UML295 uses a different adapter cable than the UML290. It doesn't seem to have fragile ports like the UML290. However, it's important to note that the adapter cable does not go "deep" into the port and you do NOT want to force it in any further than it naturally fits. It will look like it is sticking out a bit.

I believe we had tested the UML295 with the MBR95, but I know for a fact we had it running on a MBR1400 for a few days without a problem.
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evdoman
EVDO Heavy User


Joined: 26 Apr 2005
Posts: 139

PostPosted: Sun Apr 06, 2014 9:53 pm    Post subject: Reply with quote

Sorry, I'm doing a bit of cross-posting here, but I'm desperately seeking update info on the UML295. Have all the issues that were initially present been worked out (the pass-through IP, etc). Any verdict on stability/reception versus the UML290, or am I just as well off sticking with the UML290 for a MBR1400 router? (As an aside - are there any substantial benefits to the MBR1400v2 over v1?)

Thanks!
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evdovalerie
3Gstore Employee


Joined: 02 Feb 2012
Posts: 134

PostPosted: Mon Apr 07, 2014 8:53 am    Post subject: Reply with quote

The UML295 has full support with the Cradlepoint routers (except for the discontinued CBR400/450), but NOT with the Peplink/Pepwave routers. Those still won't let the IP pass through.

We still prefer the UML290 over the UML295 for Cradlepoint, but I haven't heard any negative reports from our customers regarding the UML295. So, I'd say either one would be fine if you plan on using the MBR1400.

Regarding differences between hardware version 1 and 2, Cradlepoint has an article you can reference.
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evdoman
EVDO Heavy User


Joined: 26 Apr 2005
Posts: 139

PostPosted: Mon Apr 07, 2014 9:02 am    Post subject: Reply with quote

evdovalerie wrote:
The UML295 has full support with the Cradlepoint routers (except for the discontinued CBR400/450), but NOT with the Peplink/Pepwave routers. Those still won't let the IP pass through.

We still prefer the UML290 over the UML295 for Cradlepoint, but I haven't heard any negative reports from our customers regarding the UML295. So, I'd say either one would be fine if you plan on using the MBR1400.

Regarding differences between hardware version 1 and 2, Cradlepoint has an article you can reference.


Thanks! It just seems like the UML295 should have better reception, so if all else is equal, that would provide better performance. But I'm a layman - just guessing.

As for MBR1400 v1 vs v2... I saw that link you referenced. I'm not knowledgeable enough to understand if the technical differences are material to stability and performance if I'm not going to be using advanced features.

I'll probably be placing an order for another MBR1400 from you in the next couple of days. Any coupon codes or specials available? Thanks again.
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