Problems: HP Pavillion zv6170us and Verizon v620

RVRoadie · EVDO Fledgling Joined: 27 Dec 2005 Posts: 22

I have been using the v620 since September, and am experiencing Windows Stop Errors caused by and Unknown Device Error. They average 4-5 per week, and can happen at any time, even when the computer is idle and not connected.

This past week I was on wi-fi, and had the v620 removed from the computer. I did not experience any errors during that period.

Anybody else see something similar?

I have contacted support at HP and Verizon, but nobody really wants to touch this problem.

RVRoadie · EVDO Fledgling Joined: 27 Dec 2005 Posts: 22

After discussions with Verizon, Novatel and HP, this problem appears to be resolved.

The fix was to do a "repair" on Windows XP. This process reinstalls WinXP from the WinXP installation CD, and takes about 45 min. It did seem to leave all installed software and settings intact. Have been running for 4 days now with no further problems.

Gitman · EVDO Fledgling Joined: 06 Nov 2005 Posts: 25

Hey,

I'v had an identical problem on me ZV6270US. Here is the thread:

http://www.evdoforums.com/viewtopic.php?p=7746#7746

Please, keep us posted as to whether or not your lappy keeps working without blue screens.

Thanks.