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Verizon Mifi 2200 connection issues with MAC and freezing up

 
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robinpich
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Joined: 30 Apr 2011
Posts: 6
Location: kimberly, al

PostPosted: Sat Apr 30, 2011 3:35 pm    Post subject: Verizon Mifi 2200 connection issues with MAC and freezing up Reply with quote

I've searched the forums but didn't see these issues. If they are there, I apologize

I have 2 issues:

first, I have a MacBook (3 yrs old) but updated with OX X 10.6.6 snow leopard. I have troubled connecting to the Mifi 2200. sometimes it won't even detect the device. and then when it does, it won't connect. Says connection "timed out" or it won't accept the password.

second, if I do get connected, which I am now, I can only have 1 device that is useful at a time. Daughter has a MacBook Pro and if we are both connected with our Macs, one or the other will freeze mid-page load.

I have connected a PC and 1 Mac at the same time also. The PC does not freeze and will connect 99.9% of the time. The Mac will freeze half-page load if it will even connect at all

any suggestions? I've called verizon NUMERous times. they don't a clue! they keep telling me it's the MACs. but we also have 2 iphones that will connect always and never freeze.
I've called Novatel but can't get a return call from them.

I've searched online and I've gotten tons of hits for issues such as this but no solutions.

my RSSI is -90 and my speedtest was .014 download, .003 upload, which was an F-.............

I don't want to get DSL or a house phone just to have internet service. I like the mifi and its portability as I travel alot.

thanks for any help.
robin
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Michael
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Joined: 13 Jan 2005
Posts: 6208
Location: Cary, IL

PostPosted: Sat Apr 30, 2011 8:33 pm    Post subject: Reply with quote

So, iPhones and PCs are working with the MiFI 2200, but your 3 year old Mac isn't? Sounds like everything is fine with the MiFi and the problem may be your Mac. Have you connected your Mac to some other WIFI hotspot?

I use my VZW MiFi 2200 with a bunch of Macs and it works fine.

I would try doing a "clean system install" on the Mac and then try again.
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robinpich
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Joined: 30 Apr 2011
Posts: 6
Location: kimberly, al

PostPosted: Sat Apr 30, 2011 10:31 pm    Post subject: verizon mifi 2200 connection issues Reply with quote

thanks Michael. I am clueless on a "clean system install". Can you explain more (sorry to be a pain but I know very little about Mac's, I inherited the older Mac when the newer Mac was purchased) Also, the new MacBook Pro and the PC are now connected and the PC is humming right along. the MacBook Pro is freezing with pages half loaded.
If the 2 computers are side by side (say both of us sitting on the sofa) the Mac will freeze half way. if one of us is in the living room (using PC) and the other is upstairs (using MAC), they both work fine. Would one interfere with the other's signal?
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Matt
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Joined: 02 Apr 2008
Posts: 1369

PostPosted: Mon May 02, 2011 2:41 pm    Post subject: Re: verizon mifi 2200 connection issues Reply with quote

robinpich wrote:
thanks Michael. I am clueless on a "clean system install". Can you explain more (sorry to be a pain but I know very little about Mac's, I inherited the older Mac when the newer Mac was purchased) Also, the new MacBook Pro and the PC are now connected and the PC is humming right along. the MacBook Pro is freezing with pages half loaded.
If the 2 computers are side by side (say both of us sitting on the sofa) the Mac will freeze half way. if one of us is in the living room (using PC) and the other is upstairs (using MAC), they both work fine. Would one interfere with the other's signal?


What OS version are you using? Go to your Apple icon and click on the "About this Mac", then Google how to do a clean install. You should find several guides that will show you how to reformat your computer.
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robinpich
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Joined: 30 Apr 2011
Posts: 6
Location: kimberly, al

PostPosted: Mon May 02, 2011 8:48 pm    Post subject: Reply with quote

Thanks. It's OS x 10.6.7. and my daughter actually knows how to do this. she owns the newer macbookpro. and now hers is having issues connecting. IT's got to be some kind of setting on the MACS or an update that was installed that is causing the problems.

PC connects, but both MACS just sit and spin and time out. they will detect the mifi, but won't connect. and if they do, they will still say "not connected to the internet".

does anyone know if Macs "airport" will become corrupt or just wear out? I had that suggested to me.................

thanks for any other info.
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Michael
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PostPosted: Mon May 02, 2011 8:55 pm    Post subject: Reply with quote

Airport (Mac built-on WiFi), doesn't typically "go bad".

Make sure that your Airport settings for TCP/IP are set to "Using DHCP". If you have this set to a manual address that is not compatible with your router, it could lead to connectivity issues. Setting to DHCP will tell your Mac to get an IP Address from your router, which is how you normally want your computer to connect to your router.
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robinpich
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Joined: 30 Apr 2011
Posts: 6
Location: kimberly, al

PostPosted: Tue May 03, 2011 5:58 am    Post subject: Reply with quote

Quote:
Make sure that your Airport settings for TCP/IP are set to "Using DHCP". If you have this set to a manual address that is not compatible with your router, it could lead to connectivity issues. Setting to DHCP will tell your Mac to get an IP Address from your router, which is how you normally want your computer to connect to your router.


The only way we were able to connect either MAC (last night), was connect an Iphone, get the IP address and set the DHCP to manual and key in the address. If we leave the TCP/IP address to "using DHCP", it won't connect.

We disconnected, left the house for about 2 hours, came back and the Macbook Pro connected with no issues while the PC was connected and both searched without any hang ups/freezes, etc.

it's so random why/when this happens. There's no pattern to when or why it will connect
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robinpich
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Joined: 30 Apr 2011
Posts: 6
Location: kimberly, al

PostPosted: Fri May 13, 2011 9:55 am    Post subject: Reply with quote

Quote:
So, iPhones and PCs are working with the MiFI 2200, but your 3 year old Mac isn't? Sounds like everything is fine with the MiFi and the problem may be your Mac. Have you connected your Mac to some other WIFI hotspot?

I use my VZW MiFi 2200 with a bunch of Macs and it works fine.

I would try doing a "clean system install" on the Mac and then try again.


The new MacBook Pro that we are using with this device is now having connection problems. I have not tried to the connect the 3yr old Macbook at all in about 3 weeks. the newly purchases Samsung PC connects 100% of the time. The MacBook Pro (purchased July 2010) is having the connection issue.

I have searched on Apple forums and have found some of the same issues but no one has an answer.

this is what it does:
Mifi device is turned on, wait approx 1 min for it to boot up, turn airport on on MAC, it sees the device, tries to auto connect, but just spins and gives an error of "connection timed out". You put the mac to sleep, wake it up, try again. You might get lucky and connect, but usually it just times out over and over and over. Go into system preferences, in the box that shows available devices, the mifi is not shown, go into advanced, the mifi is on the page of remembered network. click on it, it asks for mifi password, type it in, spins, connection timed out again. over and over again. finally, connect an Iphone, get IP address, go manually type in MAC and it usually will connect, sometimes it still won't.

I bought a wilson sleek booster thinking it might just not be getting enough signal (even though it's 4 bars and has not trouble connecting tethered to the laptop with USB). The booster didn't make any difference at all.

Any one have ANY suggestions? Thanks!
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Michael
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Location: Cary, IL

PostPosted: Sun May 15, 2011 12:28 pm    Post subject: Reply with quote

Try this....

- pull down on the Airport Menu in the menu bar and select "Open Network Preferences"

- make sure "Airport" is selected on the left and click the "Advanced" button on the bottom right

- you should see a list of "Preferred Networks".

- Click on each one of them and click the "minus" icon to remove them.

This step is only removing the preferences for the networks you previously connected, it is not removing your option to connect.

Try connecting again.
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robinpich
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Joined: 30 Apr 2011
Posts: 6
Location: kimberly, al

PostPosted: Sun May 15, 2011 2:11 pm    Post subject: Reply with quote

Thanks Michael, we've tried that and it still won't connect. I've just found a thread that says to disable the IPv6. and zapping the PRAM. I didn't get all of the gist of that thread, but will go back and re read. here's the link........I'd like to know what you think.
it's an old thread, but at this point, i'll try anything.

thanks, robin



http://michaelhyatt.com/fix-for-wireless-connection-problems-on-macbook-pro.html
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Michael
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Posts: 6208
Location: Cary, IL

PostPosted: Sun May 15, 2011 2:59 pm    Post subject: Reply with quote

Basic stuff to try, I would give it a try. Keep in mind the thread is 4 years old, so some of the screens will look a lot different then they do now (called 'Set Service Order' now)

I have a MacBook Pro and it doesn't have any issues connecting with CradlePoint or Airport Base stations. I would also make sure that you are current on your Mac updates (Apple -> Software Update).
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gingerleigh21670
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Joined: 31 Dec 1969
Posts: 2

PostPosted: Fri Jul 27, 2012 3:04 pm    Post subject: Did you ever resolve this? Reply with quote

I have the same exact problem. MacBook Pro will connect to every wifi I have tried (and that's a lot of 'em). But a friend gave me the 2200 and my Mac won't connect to it. My iPhone will. My Mac acts like it's connected but it won't communicate with the internet.

Was the problem ever solved? If so, how?

Thanks!
Ginger
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