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Sprint reneging on Unlimited data?

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askat1988
EVDO Fledgling


Joined: 23 Aug 2007
Posts: 20
Location: Los Angeles

PostPosted: Wed Sep 08, 2010 2:38 pm    Post subject: Reply with quote

My emails stopped after a week or so, just ignored them. Still unlimited on my consumer account. I would never call, a total waste of time and energy. I just marked the emails as spam. Very Happy
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PaPeRo
EVDO Fledgling


Joined: 16 Aug 2008
Posts: 15

PostPosted: Thu Sep 09, 2010 1:33 am    Post subject: Reply with quote

Just checked my account again and it seems like the usage meter resets at 5GB now instead of continually adding up, but it's still unlimited...strange. My account is a personal and not business account btw.
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askat1988
EVDO Fledgling


Joined: 23 Aug 2007
Posts: 20
Location: Los Angeles

PostPosted: Thu Sep 09, 2010 11:49 am    Post subject: Reply with quote

Hmmmm.....my counter is not resetting. Not gonna say the number. Very Happy
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PaPeRo
EVDO Fledgling


Joined: 16 Aug 2008
Posts: 15

PostPosted: Thu Sep 09, 2010 12:21 pm    Post subject: Reply with quote

I logged into my account today and it's back to normal at 6GB usage but still says unlimited. I'm still getting those emails though...lol.
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mikel
EVDO Newbie


Joined: 09 Sep 2010
Posts: 3
Location: Rural outside of Austin

PostPosted: Thu Sep 09, 2010 4:19 pm    Post subject: Got me a notice Reply with quote

Hi All,

Not only did I receive a e-mail nastygram, like the ones already discussed, but a text on my cell too.

Unfortunately, my wife's job requires that she telecommutes and until recently, I was a full time distance education student, we can't risk Sprint pulling the plug while she's in the middle of conducting business.

Luckily, we found out that a new small mom and pop wi-max isp now services our rural area and we're going to give them a try.

Interestingly, we were satisfied with the Sprint service and had they been honorable and not tried to renege on their already unconscionable contract, we would stay with them. But, it's going to cost them; in addition to our Internet access, we have both our cell phones and home phone long distance through Sprint and we surely aren't going to keep giving them our $150/mo business.

Finally, I have to go and review my business law textbook section about contracts, if we have standing, I'm considering taking them to small claims court to recoup the expense of the new wifi installation.

I would think that this whole issue would be a great class action opportunity for a sharp, hungry lawyer.
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poopskooper
EVDO Heavy User


Joined: 30 Jan 2006
Posts: 116

PostPosted: Fri Sep 10, 2010 1:04 pm    Post subject: Reply with quote

I posted my experience with Sprint in the other thread.

http://www.evdoforums.com/thread14144-15.html

I too used to think that Sprint "didn't have a leg to stand on" but what I failed to realize that I am no longer "under contract" so essentially, I'm under the mercy of Sprint.

I hate to say this but my thinking is now that Sprint is being "nice" by allowing me to retain the plan I in which I initially signed up under. Once my contract with them ends, either party can do whatever they want as there is no longer a "contract." Is my thinking correct?

But, as one customer service rep told me, Sprint's policy is to allow a customer to keep any plan they initially signed up for as long as they want until the choose to change it. She told me that Sprint will not alter the terms of the original contract.

However, I'm thinking that they have no legal obligation to adhere to such a policy. That's why I'm so uneasy about what will happen to my grandfathered account. On the other hand, competition and technological advances will dictate that in the future (even presently), I will be getting the short end of the stick because for $60/mo., I'm really not getting a bargain here.

Am I correct?
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waynefoutz
EVDO Junkie


Joined: 31 Mar 2008
Posts: 469

PostPosted: Fri Sep 10, 2010 2:57 pm    Post subject: Reply with quote

poopskooper wrote:
I posted my experience with Sprint in the other thread.

http://www.evdoforums.com/thread14144-15.html

I too used to think that Sprint "didn't have a leg to stand on" but what I failed to realize that I am no longer "under contract" so essentially, I'm under the mercy of Sprint.

I hate to say this but my thinking is now that Sprint is being "nice" by allowing me to retain the plan I in which I initially signed up under. Once my contract with them ends, either party can do whatever they want as there is no longer a "contract." Is my thinking correct?

But, as one customer service rep told me, Sprint's policy is to allow a customer to keep any plan they initially signed up for as long as they want until the choose to change it. She told me that Sprint will not alter the terms of the original contract.

However, I'm thinking that they have no legal obligation to adhere to such a policy. That's why I'm so uneasy about what will happen to my grandfathered account. On the other hand, competition and technological advances will dictate that in the future (even presently), I will be getting the short end of the stick because for $60/mo., I'm really not getting a bargain here.

Am I correct?



My thinking is this: T-Mobile and Virgin are both offering services without overage fees for $40 a month. More and more phones these days can be used for tethering, and more and more customers are demanding it. There are a lot more options than there were a year ago. That's a good thing. I don't think Sprint has a lot to gain by bullying us.

What I do think is going on, is they wrote some sort of program or script that automatically generates these emails, and it's not smart enough to differentiate the unlimited accounts. If we are getting screwed, I'll let you know on the 15th, that's when my month restarts.
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askat1988
EVDO Fledgling


Joined: 23 Aug 2007
Posts: 20
Location: Los Angeles

PostPosted: Fri Sep 10, 2010 3:38 pm    Post subject: Reply with quote

There is no need to wait. I was getting the emails when my account changed billing cycles, no change.
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Duffman
EVDO User


Joined: 11 Sep 2010
Posts: 72

PostPosted: Sat Sep 11, 2010 6:38 pm    Post subject: Reply with quote

The reason for the notices is Sprint's new policy of notifying customers when they hit the limit rather than surprising them with a huge bill. Of course, they screwed up the implementation. I am sure there is an IT geek that said, "Sure, I can create a script to send out an email when they hit 5GB" but that is without regard for the underlying plan. What I have seen here (as a Sprint tech) is that the notices are going out to everyone, but if you have an unlimited plan it is still unlimited while the plan is in effect. Check your sprint.com for usage. You will not see overages (at least my customers have not).

Now, if you are under contract and they change the contract to a limited plan (as they can do if they want), you have the right to end the contract with no termination fee.

If you have met your contract commitment, Sprint still has the right to change it as you are essentially month-to-month. Again, you have the right to cancel.

Lastly, Sprint's policy is to not cancel old contracts. But with the tightness of finances, do not be surprised if they weigh the cost of keeping the few that use an unusual amount of data versus the revenue they would lose if they left. They are already clamping down on roaming and I think we are going to see much more restrictions on the 3G side as its competitors are more restrictive at a higher cost.
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editor1
EVDO Heavy User


Joined: 26 Jan 2007
Posts: 135

PostPosted: Sun Sep 12, 2010 7:49 am    Post subject: Reply with quote

^ Very informative post.
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LARRYG
EVDO Junkie


Joined: 10 Mar 2010
Posts: 189
Location: Spotsylvania, Virginia

PostPosted: Sun Sep 12, 2010 11:53 am    Post subject: Reply with quote

Didn't Sprint buy Virgin Mobile? Wouldn't that explain a few things being discussed here?
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Duffman
EVDO User


Joined: 11 Sep 2010
Posts: 72

PostPosted: Sun Sep 12, 2010 12:32 pm    Post subject: Reply with quote

LARRYG wrote:
Didn't Sprint buy Virgin Mobile? Wouldn't that explain a few things being discussed here?

How do you figure?
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LARRYG
EVDO Junkie


Joined: 10 Mar 2010
Posts: 189
Location: Spotsylvania, Virginia

PostPosted: Sun Sep 12, 2010 2:58 pm    Post subject: Reply with quote

Duffman wrote:
LARRYG wrote:
Didn't Sprint buy Virgin Mobile? Wouldn't that explain a few things being discussed here?

How do you figure?


" Virgin Mobile USA
On July 28, 2009, Sprint agreed to pay $483 million to purchase Virgin Mobile USA. The Federal Trade Commission later gave the go-ahead on the acquisition. [20] Virgin Mobile USA was originally conceived as a joint venture between Virgin Group and Sprint, and uses Sprint's cellular bandwidth in the United States. Sprint retained the Virgin Mobile name after the deal closed."

http://en.wikipedia.org/wiki/Virgin_Mobile
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Duffman
EVDO User


Joined: 11 Sep 2010
Posts: 72

PostPosted: Sun Sep 12, 2010 3:14 pm    Post subject: Reply with quote

Sorry. Still do not follow. Why would Sprint buying Virgin have anything to do with the new policy? Are you meaning they are trying to reduce traffic because of the new subscribers? If so, Sprint's towers are generally under-utilized because of the massive loss of subscribers in the past as well as the available spectrum AFAIK.
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waynefoutz
EVDO Junkie


Joined: 31 Mar 2008
Posts: 469

PostPosted: Sun Sep 12, 2010 3:56 pm    Post subject: Reply with quote

Duffman wrote:
Sorry. Still do not follow. Why would Sprint buying Virgin have anything to do with the new policy? Are you meaning they are trying to reduce traffic because of the new subscribers? If so, Sprint's towers are generally under-utilized because of the massive loss of subscribers in the past as well as the available spectrum AFAIK.


The theory is, say Sprint starts cracking down on us, in an effort to nudge us over to the throttled Virgin service.
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