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ScoSle
EVDO Fledgling
Joined: 11 Jun 2009
Posts: 11
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 Posted: Fri Jul 30, 2010 5:03 pm Post subject: Why does my CTR500 keep resetting itself? |
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This is my third CTR500. The first two were replaced under warranty. The first one didn't work at all. The second one had the wireless radio die. I've been using this one for about 5 days.
Every 15 minutes or so, it seems to reset itself. Not just drop the signal, but completely reset itself. The wireless shuts down, the wired connection to my laptop shuts down, it drops the cell connection and has to redial, everything.
I don't get it, and it's starting to make me crazy. What's going on here? |
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ScoSle
EVDO Fledgling
Joined: 11 Jun 2009
Posts: 11
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| Posted: Sat Jul 31, 2010 4:55 pm Post subject: |
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I discovered today that it resets itself constantly even when I don't have the modem running through it. I've got the modem hooked directly to my laptop, and I'm just using the router to network the laptop to my desktop.
I'm about 5 minutes from asking for a refund. |
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ichiryuu
EVDO Heavy User
Joined: 30 Jun 2008
Posts: 113
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| Posted: Sat Jul 31, 2010 7:29 pm Post subject: |
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Have you confirmed the CTR500 ethernet port is set to LAN mode and not WAN mode. I can't imagine why that would cause the router to crash but it is at least a thought.
I have a desktop connected to the ethernet port on a CTR500 and I don't see this crash/reset behavior.
Are you running the latest firmware? Have you tried a previous version? |
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ScoSle
EVDO Fledgling
Joined: 11 Jun 2009
Posts: 11
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| Posted: Sun Aug 01, 2010 5:38 am Post subject: |
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| ichiryuu wrote: | | Have you confirmed the CTR500 ethernet port is set to LAN mode and not WAN mode. |
Yes.
| Quote: | | Are you running the latest firmware? |
Yes. Doing that update was the first thing I did when it arrived.
| Quote: | | Have you tried a previous version? |
Nope. Didn't have a problem with router #2 and older firmware though. I'll try it. |
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ScoSle
EVDO Fledgling
Joined: 11 Jun 2009
Posts: 11
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| Posted: Tue Aug 10, 2010 6:36 pm Post subject: |
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It's official. My router can die in a fire. I switched back to the prior firmware, played with some settings increasing the timeouts, and it's still a piece of crap. The router reset itself three times before I could get this site to load.
I want my money back. |
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Maureen
Site Admin
Joined: 03 Sep 2008
Posts: 623
Location: San Diego, CA
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| Posted: Wed Aug 11, 2010 10:28 am Post subject: |
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| ScoSle, it looks like you bought your router from 3Gstore - give us a call at 866-3GSTORE, ext 3, and the tech team will assist you. |
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ScoSle
EVDO Fledgling
Joined: 11 Jun 2009
Posts: 11
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| Posted: Sun Aug 15, 2010 6:19 am Post subject: |
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| I have not yet called tech support. But I'm wondering.... could overheating be causing it to reset? |
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