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barney
EVDO Fledgling
Joined: 22 Mar 2007
Posts: 24
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 Posted: Tue Feb 09, 2010 12:46 pm Post subject: win7 and u727 with SSV 2.28 |
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I just downloaded the SSV 2.28 on my win7 laptop. I tried to connect with my u727 plugged in but the SSV did not connect? When I click on the SSV icon it comes up but when I hit connect nothing happens. Also when I go to the top right menu of the SSV and click on File the SSV disappears? My u727 works great in my mbr-1000 but when I insert it into a usb port on this win7 machine I get nothing?
Any tips or tricks? I did run and install this file as administrator.
thanks, barney |
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Jim_in_VA
EVDO Junkie
Joined: 09 Apr 2007
Posts: 937
Location: On the Chesapeake Bay, Virginia
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| Posted: Tue Feb 09, 2010 6:56 pm Post subject: |
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did you uninstall the older version first?
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barney
EVDO Fledgling
Joined: 22 Mar 2007
Posts: 24
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| Posted: Tue Feb 09, 2010 7:46 pm Post subject: |
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| Jim_in_VA wrote: | | did you uninstall the older version first? |
This was a clean install. I downloaded it from the Sprint site. There was't anything to uninstall? |
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Jim_in_VA
EVDO Junkie
Joined: 09 Apr 2007
Posts: 937
Location: On the Chesapeake Bay, Virginia
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| Posted: Tue Feb 09, 2010 7:57 pm Post subject: |
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when I do these software installs the modem is not inserted, run the software installation and then insert the modem ...
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Torrey
3Gstore Employee
Joined: 09 May 2007
Posts: 647
Location: USA
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| Posted: Tue Feb 09, 2010 8:10 pm Post subject: |
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| Does SmartView indicate "No Devices Available" or does it just say "Ready" after you click connect? |
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barney
EVDO Fledgling
Joined: 22 Mar 2007
Posts: 24
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| Posted: Tue Feb 09, 2010 8:47 pm Post subject: |
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| Torrey wrote: | | Does SmartView indicate "No Devices Available" or does it just say "Ready" after you click connect? |
After i downloaded SSV it was installed (wth no modem inserted) I rebooted the machine. I bring up the SSV, then insert my u727, and when i click connect nothing happens. I get nothing after that. Does not say Ready or No devices Available? Thanks for the replies. |
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Jim_in_VA
EVDO Junkie
Joined: 09 Apr 2007
Posts: 937
Location: On the Chesapeake Bay, Virginia
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| Posted: Tue Feb 09, 2010 8:49 pm Post subject: |
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Start SmartView ... go up top and select Tools>update Profile
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barney
EVDO Fledgling
Joined: 22 Mar 2007
Posts: 24
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| Posted: Tue Feb 09, 2010 9:05 pm Post subject: |
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| Jim_in_VA wrote: | | Start SmartView ... go up top and select Tools>update Profile |
Started SmartView......went to tools at top and clicked on Tools and everything disappeared. SSV went away. I checked the hidden Icon tab in the system tray but SSV was gone? |
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Torrey
3Gstore Employee
Joined: 09 May 2007
Posts: 647
Location: USA
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| Posted: Tue Feb 09, 2010 10:41 pm Post subject: |
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Go to:
Control Panel (View: Large Icons) > Network & Sharing Center > Change Adapter Settings. Do you see one of the following connections listed?
3G Connection
PCS Vision
Mobile Broadband
These connections will allow you to connect to the Sprint network without the Sprint software. See if you can use on of those connections to connect... |
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barney
EVDO Fledgling
Joined: 22 Mar 2007
Posts: 24
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| Posted: Tue Feb 09, 2010 11:24 pm Post subject: |
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| Torrey wrote: | Go to:
Control Panel (View: Large Icons) > Network & Sharing Center > Change Adapter Settings. Do you see one of the following connections listed?
3G Connection
PCS Vision
Mobile Broadband
These connections will allow you to connect to the Sprint network without the Sprint software. See if you can use on of those connections to connect... |
yes I have 3G Connection listed in Network Connections. When trying to connect I get Error 678 message. "The remote computer did not respond. To make sure that server can be reached ping the remote server." |
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Torrey
3Gstore Employee
Joined: 09 May 2007
Posts: 647
Location: USA
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| Posted: Tue Feb 09, 2010 11:41 pm Post subject: |
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I would do the following in this order:
1. Remove U727
2. Un-install SmartView
3. Restart
4. Verify that everything has been un-installed.
a) Verify all of the 3G connections that were mentioned above are gone
b) Go into Add/Remove Progams (aka Programs & Features in Win7) and verify that anything Sprint/Novatel/MobileBroadband drivers has been removed. If anything remains, un-install & restart again.
5. Disable AV software
6. Right click SmartView install file, run as administrator
7. Restart after install
8. Run Smartview, then insert 727
9. Re-enable AV software |
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barney
EVDO Fledgling
Joined: 22 Mar 2007
Posts: 24
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| Posted: Wed Feb 10, 2010 9:44 am Post subject: |
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| Torrey wrote: | I would do the following in this order:
1. Remove U727
2. Un-install SmartView
3. Restart
4. Verify that everything has been un-installed.
a) Verify all of the 3G connections that were mentioned above are gone
b) Go into Add/Remove Progams (aka Programs & Features in Win7) and verify that anything Sprint/Novatel/MobileBroadband drivers has been removed. If anything remains, un-install & restart again.
5. Disable AV software
6. Right click SmartView install file, run as administrator
7. Restart after install
8. Run Smartview, then insert 727
9. Re-enable AV software |
I performed all of the steps above and No Luck !! The SSV just does nothing when I click connect? When I hold my cursor over the connect button it says "connect to Sprint 3g" but when I click on it I get nothing. Tried to go to top and select Tools and the SSV disappears. Gone. I have disabled my AV program and even tried inserting my u727 into different usb ports? |
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Torrey
3Gstore Employee
Joined: 09 May 2007
Posts: 647
Location: USA
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| Posted: Wed Feb 10, 2010 12:22 pm Post subject: |
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| Do you have a different computer that you could try installing SmartView on to see if it behaves the same? It's really starting to sound like a software conflict, and you could spend A LOT of time trying to figure out whats causing it. |
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barney
EVDO Fledgling
Joined: 22 Mar 2007
Posts: 24
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| Posted: Wed Feb 10, 2010 2:11 pm Post subject: |
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| This machine is win7 starter. I have another machine with Vista I can give it a shot on to see what gives? Maybe we can locate it that way? |
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barney
EVDO Fledgling
Joined: 22 Mar 2007
Posts: 24
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| Posted: Wed Feb 10, 2010 3:58 pm Post subject: |
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| Worked fine when I downloaded SSV and installed it on my wifes Vista machine? I did notice that it (SSV) looks different on the Vista machine. More options are showing up. Like the signal strength bar and rev A EVDO available etc. That is not appearing on the win7 machine. Something is definately blocking the complete install. I still have AV disabled on the win7 machine... Anything else I should disable or look for? |
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