MBR1200-Bugs found in Static IP Assignment Firmware 1.6.3

Victor · Site Admin Joined: 14 Jul 2006 Posts: 155

If you are like many that are looking to get the most out of the New CradlePoint MBR1200 router, you may want to look at this post a little further for one of the advertised features may not be working properly and can put a real damper on your operation.

We refer to this firmware bug as: WAN port not passing packets over port 80 with a static IP address specified

-WAN or Dual WAN capabilities

This feature is affected in applications where the WAN port or the secondary WAN port MUST be configured with a static IP address. We have had several customer call in with complaints that on multiple computers on the network, the router is reachable via a ping and even sees the public internet in that same manner, where things fall short however is when you are looking to open a web browser to transfer web traffic on port 80.

You will find that this should ONLY affect those that are unable to connect to the router and allow either of the WAN ports to receive an IP address using DHCP. Most Cable Modems/DSL modem will offer this however if Static IP's are what your ISP provides to your location, chances are you will also be affected. The MBR1200 will simply not take the IP addressing well causing the routing to hiccup with Port 80 traffic.

This does not affect cards plugged into other ports on the router only the WAN port and Lan port 4 in WAN mode. To recreate this issue simply specify an IP in the BASIC/WAN section and connect an ISP to the WAN port. You can ping out and DNS resolves but nothing else works at that point.

VPN over Wifi

When attempting to connect a VPN software client through an MBR1200, only the Wired connections appear to work. If your application involves using a computer running a VPN Software client and connecting to the internet connection that is being provided by the MBR1200 router, you may want to look at an alternative Cradlepoint router model like the MBR1000. If your computer will be connected to the router over ethernet, you should not have any issues with this.

These features have been found to be rather necessary in more enterprise applications and may want to consider an alternate router selection if your application will require one of these features.

We are hoping to see these issues corrected in the near future, however there is no specified timeline that has been given as to when these major bugs in the firmware will be corrected.

If you have recently found this post and are unsure if this firmware issue will cause grief for your application, I would advise either e-mailing our friendly associates in sales or support so that we can determine if the MBR1200 will be right for your application.

If anyone else has purchased MBR1200 routers and have either had these same issues or have alternative gotten applications such as this to work, we encourage you to reply to this post so that we may share the information with the engineers at Cradlepoint that are hopefully working on a resolution to these repeat issues.
_________________
- Victor

Llama

RealtimeBid · EVDO Newbie Joined: 04 Jan 2010 Posts: 1

To all (especially Cradlepoint support),

At first glance the MBR1200 was the "perfect" device for my vehicle-based mobile application.

However, this BUG IS REDICULOUS!!!!! IMHO this product should never have been released as is.

Llama · Posted: Sat Jan 16, 2010 9:19 am Post subject:

Any update on either of these issues? I must be misunderstanding the VPN one, so I guess I'm just curious to see how/when Cradlepoint responds.
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--Larry

HenryAZ · Posted: Sun Feb 28, 2010 12:15 pm Post subject:

I was considering upgrading my MBR1000 to MBR1200 until I saw this post. I did call Cradlepoint support, and they confirmed an issue with static IP assignments to the ethernet WAN ports. They describe the problem as the interface not rebuilding itself correctly when this type of configuration is applied. Also, that the static IP assigned gets bonded to both ethernet WAN ports.

Since I was looking to load balance two ethernet WAN ports, one with static and one with dynamic, I chose not to upgrade at this time.

Cradlepoint said they are working on the fix, and hope to have it out in the "next month" or so. They also said that the first firmware upgrade to the MBR1200 will need to be done via USB flash or web download. The local file upload option will not work until after the upgrade (another bug).

JeepNaked · EVDO Fledgling Joined: 24 Jan 2010 Posts: 17

Thanks for the update Henry.. It's been awhile since this 'If I use static IPs with my MBR1200, I can't surf the web' problem.

I am quite surprised it has not be addressed sooner. Now knowing that the bug includes an inability to update from a file upload leaves a person to wonder about their quality control and ability to test/fix things.

I hope my MBR1200 doesn't go the way of my KR1... a decent device but turned to crap for lack of support.

I had called 3GStore tech support as a pre-sales step and talked about getting the MBR1200 but was not told about this issue. I did experience it myself but am able to use DHCP for now but was kind of irked I was not alerted about the issue since that *is* why I was calling.

Michael · Posted: Thu Mar 04, 2010 3:36 pm Post subject:

JeepNaked · EVDO Fledgling Joined: 24 Jan 2010 Posts: 17

Yes, I bought it from 3GStore. I don't think my purchase is linked to my online account here.

JeepNaked · EVDO Fledgling Joined: 24 Jan 2010 Posts: 17

Its been a month.... no support follow up.

I'm quite dismayed at the lack of updates of any info on this forum.

ssciarrino · EVDO Newbie Joined: 04 Jun 2010 Posts: 1

Hmm any update? I'm getting a static IP on My 3g card think I will have a problem?? Has anyone tested that?

thanks

HenryAZ · Posted: Fri Jun 04, 2010 2:02 pm Post subject: