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colossus71
EVDO Fledgling


Joined: 29 Oct 2009
Posts: 15

PostPosted: Thu Oct 29, 2009 11:12 am    Post subject: Problems using an iPod Touch to connect through the MBR1200

Well, I've got everything up and running:

MBR1200 + Verizon Novatel PC770

It was quick, easy and overall I'm very impressed with the speed (after moving from Satellite). Here's the rub:

I cannot, for the life of me, get my iPod Touch (2nd gen w/v3.1.2) out to the Internet through this router. I make the wifi connection, authenticate and get a DHCP lease without issue; however, I cannot get anywhere from there. I can open safari and connect to the router, but Internet-bound and I timeout.

Here's what I've tried...

On the iPod

- Every wifi security setting and cipher variant (WEP, WPA-Personal, etc).
- Yes, even None...
- Each time I "Forget this network" and re-start WiFi on the iPod
- Gone so far as to 'Reset Network Settings' between each try and add the network in manually (selecting the security and password/key_

On the MBR1200

- I've turned off 'User Login' in the MBR1200 settings
- I've opened the firewall up completely
- I've flipped every bit I though might be remotely relevant
- Nothing relevant in the logs

No luck. Here's what I see

- Each security setting from None up to WPA-Personal works from a iPod to router perspective. I connect to the network.
- Strangely, when I turn wifi back on in the iPod to test the new config, I can connect to the Internet for about 3 seconds. After that, hang-city.

I'm stumped. And so was the Cradlepoint tech I squeezed last night for about two hours.

My only conclusion is incompatibility between the current firmware on the devices. I'd love to hear your experiences, especially if you have a similar working setup. Some PLEASE humble me with that one mysterious setting that I may be missing!

~C~


Last edited by colossus71 on Thu Oct 29, 2009 12:55 pm; edited 1 time in total
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colossus71
EVDO Fledgling


Joined: 29 Oct 2009
Posts: 15

PostPosted: Thu Oct 29, 2009 12:41 pm    Post subject: New developments (iPod Touch + Cradlepoint MBR1200)

Well, hats off to Victor at 3Gstore! After a quick callback, he ran through several tests using various EVDO provider's cards in several routers.

The conclusion:

There is an issue with connecting an iPod (both the iPhone 3G and Touch 2nd Gen) through the MBR-designated Cradlepoint routers. Specifically he tested connectivity through both an MBR1200 and MBR1000 and both exhibited the same problem.

Consequently, the CTR350 worked fine.

Firmware tested:
iPod: 3.1.2
MBR1200: 1.6.3
MBR1000: 1.6.2

The iPod will connect to the router and receive a DHCP lease. Internet connectivity will be active for about 3 seconds and then, voila, nothing...

Either way, 3Gstore has a new repeat customer! Very Happy
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notorious
EVDO Newbie


Joined: 12 Feb 2008
Posts: 9

PostPosted: Thu Oct 29, 2009 4:25 pm    Post subject:

Have you tried changing the DNS settings on your iPod Touch to use OpenDNS?

On your iPod Touch go to:
1. Settings
2. select the blue arrow beside your CradlePoint wireless network
3. Change DNS to: 208.67.222.222

I've seen the iPod touch's not work with the router's default gateway for DNS.

Try this to see if it fixes your problem, it would explain why you can connect to the network, but can't load any web pages...
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colossus71
EVDO Fledgling


Joined: 29 Oct 2009
Posts: 15

PostPosted: Fri Oct 30, 2009 7:27 am    Post subject: Update

notorious,

Thanks for the suggestion. I did try the DNS angle a couple of different ways:

1) Used safari and input the IP Address of a URL to see if DNS was affecting
2) At the suggestion of 3Gstore (Victor) I also turned off DNS Relay in the router config so that it wouldn't be seen as the DNS and would pass the ISP DNS IP's across.

Unfortunately, neither of these worked...

Also, it turns out that the MBR1000 using an older version of firmware 1.5.x seems to work when the DNS Relay option is disabled.

Seems to be related to the MBR-line newer firmware revisions...

Thanks
~C~
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Victor
Site Admin


Joined: 14 Jul 2006
Posts: 199

PostPosted: Fri Oct 30, 2009 1:37 pm    Post subject: I'm Calling You......

Brad,

I have some interesting information that may be of interest to you!!!

-Victor
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- Victor
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rodneyr
EVDO Newbie


Joined: 02 Nov 2009
Posts: 3

PostPosted: Mon Nov 02, 2009 1:02 am    Post subject:

All,

I am also having the same problem where I can connect to the MBR1200, but cannot go to any websites on my touch 3G w/ 3.1.1 firmware. This is even after I reset my router and have no security settings enabled other than default settings enabled. I have the same problem with my blackberry bold.

I have tried unchecking DNS relay and using the Open DNS address without success. All my other computers connect to the MBR 1200 just fine.

My touch 3g connects to my PHS300 without issues.
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Victor
Site Admin


Joined: 14 Jul 2006
Posts: 199

PostPosted: Mon Nov 02, 2009 3:36 pm    Post subject: In Response to the BB Browser not connecting to MBR1200

Your issues have been reported to CradlePoint in that this device is also affected by the same firmware related issue.

We are waiting for CradlePoint to fix this and hope that we will have this resolved very soon!!!
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- Victor
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Victor
Site Admin


Joined: 14 Jul 2006
Posts: 199

PostPosted: Tue Nov 03, 2009 4:43 pm    Post subject: CradlePoint Responds with the Answer

It appears that there is a simple setting that can be disabled in the MBR1200 CradlePoint Router, that allows the portable devices to once again send and receive data on the public internet...

One must log into their admin page of the MBR1200 and head over to ADVANCED----->Wireless (WiFi)---------> Disable the WMM Enable and save the settings on the router.

The next time you connect to the Wireless SSID that your MBR1200 is broadcasting, will enable you to request web pages etc...

See Graphic below to perform the configuration properly.


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- Victor
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rodneyr
EVDO Newbie


Joined: 02 Nov 2009
Posts: 3

PostPosted: Tue Nov 03, 2009 7:52 pm    Post subject:

Victor-

Thanks for the fix to allow my mobile devices (Ipod Touch & BB Bold) to connect with my MBR1200.


However, I found another problem that happens when you disable WMM. You can no longer connect with the router at speeds greater than 54 Mbps.

I tested this problem on both a Windows Vista Home Premium & Windows 7 Ultimate laptops. My connection signals were excellent or good for both machines. Also, being right next to the router did not change my connection speed of 54Mbps.

So, I went ahead and set the router from "Wireless G & N" to "Wireless N" only. Neither laptops or mobile devices could connect with the router. So I switched back to "Wireless G & N" , all devices connected without problems with WMM disabled.


Next, I went ahead and enabled WMM again. Both the Ipod Touch & BB Bold could not connect to the internet (as expected with WMM enabled). But both laptops could connect at speeds around 100 Mbps or higher (wireless N).


So, my conclusion is that enabling WMM, allows laptops and computers to connect at 100 Mbps in "Wireless G & N" mode at around 100 Mbps, but will not allow mobile devices such as (Ipod Touch/ BB Bold) to use the internet.

Disabling WMM, will allow mobile devices to use the internet, but not allow speeds greater than 54 Mbps for any wireless N computers.


So there still is a problem, but not quite sure if this new issue needs to have a separate subject created in the forum.

- Rodney.
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Michael
Site Admin


Joined: 13 Jan 2005
Posts: 6221
Location: Cary, IL

PostPosted: Tue Nov 03, 2009 9:23 pm    Post subject:

Just so you know, we had 4 different employees at 3Gstore.com (all different locations), test this over the last few days. We alerted CradlePoint to the problem. The fix that they provided isn't the "solution", it is just a temp fix to get everything "working".

We expect the next firmware release for the MBR1200 will actually fix the problem completely.

For any 3Gstore.com customers who are affected - we will gladly give you access to any beta firmware that fixes this (as soon as we have it and tested it).
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rodneyr
EVDO Newbie


Joined: 02 Nov 2009
Posts: 3

PostPosted: Tue Nov 03, 2009 9:31 pm    Post subject:

Michael/ Victor-

You guys have been great. This is the second purchase I've made from your store and will definitely shop again. Customer service is second to none. Let me know if you need any beta testing.

-Rodney
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changeagent
EVDO Fledgling


Joined: 29 Dec 2009
Posts: 17

PostPosted: Wed Feb 24, 2010 12:39 am    Post subject: Any further developments?

I'm having the same issues outlined in this post. Any further action since November of 2009?
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ldmitchel80
EVDO Fledgling


Joined: 01 Jan 2010
Posts: 11

PostPosted: Wed Feb 24, 2010 10:02 am    Post subject:

I'm using a MBR1000 with 1.5.2 firmware. I bought my daughter a 3rd generation iPod Touch (3.1.1) back in December 2009 and I have her connecting through the MBR1000 (1.5.2) with no problem.
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ichiryuu
EVDO Heavy User


Joined: 30 Jun 2008
Posts: 138

PostPosted: Wed Feb 24, 2010 11:19 am    Post subject: Re: Any further developments?

changeagent wrote:
I'm having the same issues outlined in this post. Any further action since November of 2009?

Were you able to work around this issue by disabling WMM?
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Maureen
Site Admin


Joined: 03 Sep 2008
Posts: 810
Location: San Diego, CA

PostPosted: Wed Feb 24, 2010 12:27 pm    Post subject:

We have a tip of the week on a fix for the MBR1200 (until new firmware fixes it permanently - Read EVDOinfo Tip of the Week # 27
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