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muzicman82
EVDO User
Joined: 13 Dec 2005
Posts: 78
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 Posted: Sat Aug 15, 2009 6:54 pm Post subject: CTR350 & Sprint / Novatel U760 - NO Internet |
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Hello everyone. I'm hoping someone can help me.
I have a Sprint U760. It works on my Windows 7 laptop with Sprint SmartView perfectly. Keep that in mind.
I had a CradlePoint CTR350 not broadcasting any Internet. Sometimes, I could plug in the router and I would have Internet for some minutes and then it would just stop. I was in touch with CradlePoint Tech Support about this, and they actually replaced my CTR350, even though it was 1 day out of warranty. Thanks CradlePoint!
Now, this CTR350 is doing the exact same thing.
I've restored factory settings, applied firmware 2.4.2, nothing works. Everything says it is connected with plenty of signal and proper settings, but DNS requests don't work, and pings don't work. This is with and without OpenDNS Bypass enabled.
Please, if anyone has a U760, please report if you've got issues. I'm starting to wonder if there is a firmware problem with this modem.. or if there is something wrong with my modem that only affects the CTR350 and not a laptop directly? Or, if there is a hardware revision issue. Both my old CTR350 and the replacement (refurbed, I imagine) were manufactured June 2008.
I'm going to revert back to an older version now and will report my findings.
Here's all diagnostic data I can come up with. Based on what I could find, I have the latest PRL.
CTR350 Status:
CTR350 Log:
| Code: |
[INFO] Sat Jan 31 14:22:04 2004 Log viewed by IP address 192.168.0.171
[INFO] Sat Jan 31 14:21:43 2004 Unable to find DNS record for time server time.nist.gov
[INFO] Sat Jan 31 14:21:19 2004 Previous message repeated 1 time
[INFO] Sat Jan 31 14:20:59 2004 Starting WAN Services
[INFO] Sat Jan 31 14:20:59 2004 WAN interface is up. Connection to Internet established with IP Address 120.254.163.227 and default gateway 68.28.113.69
[INFO] Sat Jan 31 14:20:59 2004 DHCP Server Parameter 6 was added to the parameter database
[INFO] Sat Jan 31 14:20:59 2004 WAN device (PPP) on port USB1 returned status_ok status
[INFO] Sat Jan 31 14:20:59 2004 WAN device (PPP) on port USB1 connected
[INFO] Sat Jan 31 14:20:59 2004 WAN device (PPP) on port USB1 attempting to connect
[INFO] Sat Jan 31 14:20:59 2004 LCP sets local options: ACCM: 0, ACFC: 1, PFC: 1, MRU: 1500
[INFO] Sat Jan 31 14:20:59 2004 LCP sets remote auth: 0000
[INFO] Sat Jan 31 14:20:59 2004 LCP sets remote options: ACCM: 0, ACFC: 1, PFC: 1, MRU: 1500
[INFO] Sat Jan 31 14:20:38 2004 WAN device (PPP) on port USB1 returned status_processing status
[INFO] Sat Jan 31 14:20:38 2004 WAN device (PPP) on port USB1 attempting to connect
[INFO] Sat Jan 31 14:20:38 2004 WAN device (PPP) on port USB1 user requested connect
[INFO] Sat Jan 31 14:20:38 2004 WAN device (PPP) on port USB1 user requested disconnect
[INFO] Sat Jan 31 14:20:31 2004 WAN device (PPP) on port USB1 disconnected
[INFO] Sat Jan 31 14:20:31 2004 WAN device (PPP) on port USB1 attempting to disconnect
[INFO] Sat Jan 31 14:20:30 2004 Previous message repeated 1 time
[INFO] Sat Jan 31 14:20:30 2004 DHCP Server Parameter 6 was removed from the parameter database
[INFO] Sat Jan 31 14:20:30 2004 Stopping WAN Services
[INFO] Sat Jan 31 14:20:30 2004 WAN interface is down
[INFO] Sat Jan 31 14:20:30 2004 WAN device (PPP) on port USB1 user requested disconnect
[INFO] Sat Jan 31 14:20:24 2004 Log viewed by IP address 192.168.0.171
[INFO] Sat Jan 31 14:20:23 2004 Log cleared by IP address 192.168.0.171
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Connected with Sprint SmartView... Mobile Info:
| Code: |
Network Name Sprint
System ID
Connected yes
Roaming no
MIP error,0
Signal strength (dBm),-75
Data sent 28603
Data received 104573
IP address 174.153.206.31
Gateway address 0.0.0.0
Device name {4d36e96d-e325-11ce-bfc1-08002be10318}\0001
Device Description Novatel Wireless Modem
Manufacturer Novatel Wireless Incorporated
Modem Model MC760 SPRINT
Revision 115
ESN 5B96AFC0
Technology CDMA
Firmware Version 115
Hardware Version
Modem Port COM8
User Name nmarques30@sprintpcs.com
Phone Number 8562751964
Home Carrier Name Unknown (4139)
Home Carrier ID 4139
Prl version 60752
Imsi 8562751964
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muzicman82
EVDO User
Joined: 13 Dec 2005
Posts: 78
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| Posted: Sat Aug 15, 2009 7:06 pm Post subject: |
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| OK, so after posting, I power cycled, and Internet currently works. This usually doesn't do anything. So... If it dies again, I'll revert to firmware 2.3 (first with U760 support) and try again. |
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