after tower outage, can't get connection back

littlekites · EVDO Newbie Joined: 12 Aug 2009 Posts: 3

Hi,

I searched the forums for my problem, and actually did find an answer, though it required help from a member who I assume is also a Verizon employee? To make a long story short, I have Verizon wireless internet with a UM175. July 25 the tower had an outage. When it came back up the next day, things worked great, then deteriorated. By Aug. 5 it was unusable. This post here: evdoforums.com/thread8953.html is basically the exact same thing I'm going through right now. I'm very frustrated and hope there's someone on here that can help me as they helped this person. I am currently mid-way though my "7-10 business days and someone will get back to you" wait for a tech, but have little faith in a resolution based on my previous talks with said tech. (He tried to blame it on the fact I am an old Alltel customer.) Can anyone help?

Thanks!

Jim_in_VA · Posted: Wed Aug 12, 2009 6:47 pm Post subject:

I suggest you re-activate the modem by clicking on the Options tab up top and select "activation" .. give it a minute or two.
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littlekites · EVDO Newbie Joined: 12 Aug 2009 Posts: 3