ANY ADVICE PLEASE?? HUGE VERIZON BILLS

firekraker72 · EVDO Newbie Joined: 19 Dec 2007 Posts: 3

Good afternoon all,

I have been using Verizon’s EVDO modem for my internet connection for 2.5 years now. When I originally signed up, it was advertised as "unlimited usage." Last year when browsing this forum I did notice that some people were complaining that many companies where beginning to charge them for over usage against the agreement. I did not pay too much attention at that time since it was not affecting me. However, now it is!

I live out in the sticks and this is our ONLY form of internet. My son and I use the connection to play World of Warcraft and my wife uses it to upload her photographs for her photography business.

Well, long story short, over the past two months my Verizon bills have been $600. I paid them thinking either my wife or son was over using their cell phones. However, after getting another $700 bill today my wife called and found out they are now charging us 25 cents per gig for over usage on the EVDO connection.

I remember reading on this forum how some companies were sued for doing such under handed things. Can they break my agreement and do this? I have not updated my modem or signed a new contract. I can’t seem to find the old discussions in the forums about this. Do I have any recourse? Please any advice would be great.

Brandon

bucrepus · EVDO User Joined: 27 Dec 2007 Posts: 33

Sorry to hear that. Does the agreement you SIGNED state in writing 'unlimited data' or it was just told to you / advertised as unlimited?(I used a tape recorder and got Alltel to say unlimited on tape). If it says unlimited data, then I think you have a good shot at getting the charges reduced. (unless you are out of contract) It not, welcome to Verizon. I have Verizon wireless phones and Alltel EVDO. When my contract runs out, I'm sure I will be capped on the Alltel EVDO end (according to their web page.) If you haven't made ANY changes within about the last year to your service, this rule should apply...
(If you did, the new agreement took over)

'To the extent any condition in your Plan expressly conflicts with this agreement, the condition in your Plan will govern. If at any time you change your service (by accepting a promotion, for example), you'll be subject to any requirements, such as a new minimum term, we set for that change.'

However, like Alltel, they may have sent out a new terms and conditions to modify your service. I assume you signed a 2 year contract, and you're out of contract. They can change what they want now without a material breach, but I would try to argue with them and reduce your charges..

For a safer CAP, try Wildblue or Hughesnet. Not to good for gaming, but better than dialup and $700 a month..