Sprint Sierra Wireless 598U EVDO USB Rev-A Modem

Tish · EVDO Newbie Joined: 17 Mar 2009 Posts: 1

I'm really hoping one of you can help me. I have been getting the run around all day by Sprint about their Sierra 598 USB device. It will not install. I was told it was because of a Microsoft compatibility issue. I do have Windows Vista, and apparently that's the problem. I was told to contact the computer manufacture or microsoft, but then told by those to contact Sprint. I'm getting to the point I want to return the device. Can someone please tell me what is needed to make the device compatible with my computer so I can get the internet with the device.

Thank you.

natattack · EVDO Fledgling Joined: 31 Mar 2009 Posts: 12

Hi Tish,

I'm having the same issue except I am on Win XP machine. I purchased the 598U yesterday from Sprint and could not get it install at the store. Techs were able to get it going on a laptop there.

I took it home and spent two hours on the phone with advanced technical support (oxymoron?) at Sprint last night to no avail. Finally it appeared to have installed, however, it keep popping up "error 700. ppp not configured etc".

After messing with it, I now see that the Packet Scheduler MiniPort #3 has an error on it.

Here are the instructions I am following to resolve it. No luck yet, maybe they will help you. Right now my machine is stuck on step #4 reinstalling the MiniPort drivers.

In the CMD window it states "Updated drivers for MS_NdisWanIp from C:\WINDOWS\inf\netrasa.inf

Any input would be appreciated! I am moving to a rural area this weekend and will have no other Internet access which is why I need to get this working.

Thanks!

kevint · EVDO Newbie Joined: 02 May 2009 Posts: 1

Hi,

Have you guys tried installing the software that Sprint has posted:
http://www.nextel.com/en/software_downloads/mobile_broadband/sierra_598u.shtml

The last revision is posted 4/10/2009 so maybe your problems are fixed...but it's been quite some time since you posted your message so you probably already figured out your problem...

In any case, good luck.

Kevin

kabelford · EVDO Newbie Joined: 27 Jan 2009 Posts: 3

I have the newest software installed and I get the same type error "an incorrect ppp option has been set."
This just started today on my mac with 10.5.7 I have been using the modem with no problems until this morning.... Any help would really be appreciated.

im_electronic · Posted: Wed Sep 02, 2009 3:43 pm Post subject:

confirming snow leoplard compatability here, if you ned help, email me im_electronic@mac.com

install latest sprint smartview
go to network settigns, confirm it added the 598u
apply
reboot
use the apple WWAN utility, it now recognizes the card.

you loose GPS functionality, as the SSV latest on sprint doesn't work with snow leopard

the reson for isntalling SSV thiough, is to disable the TRU-install, and let OS X "see" the modem