VZaccess mgr changes from BroadbandAccess to VZGlobalAccess?

FrankRizzo · EVDO Fledgling Joined: 05 Jan 2009 Posts: 23

I have been a Sprint mobile broadband customer for over a year, but they changed the coverage in my area, so now I can no longer get service. Because of this, I changed to verizon a couple of days ago.

Here is my question: When I initially connect with VZAccess Manager, it connects to "BroadbandAccess REV-A". It will be connected fine for awhile and then it will suddenly change to "BroadbandAccess"(WITHOUT the REV-A) and then sometimes to VZGlobalAccess. Both of these services have a very poor signal strength and speed. With a fairly good REV A tower/signal in my area (-85 to -90db), I do not understand why it is disconnecting from the REV-A tower. Is "BroadbandAccess (REV A)" and "BroadbandAccess" the same thing? I know that "VZGlobalAccess" is different...that is their service for folks who travel around the world and need access anywhere. What do I do to keep it connected to REV-A?? I have already used the Ctrl-D function and set it to HDR only. That prevented it from changing to National Access, but it still goes to non-revA and VZGlobalAccess.

Thanks in advance for any help!

Frank Smile

FrankRizzo · EVDO Fledgling Joined: 05 Jan 2009 Posts: 23

Anyone have any ideas?

I've already locked it into HDR only mode, as I searched the forums and read the stickies before asking this question, but it only seems to stop the card from changing to national access. It still changes to BroadbandAccess (w/o the REV-A) and "VZGlobalAccess".

I called Verizon support and they said they "changed some keys" and had me reactivate my card (which reverses the HDR only setting). Then the guy basically said he has no idea why this is happening and then said "Give me awhile to research your issue and I will call you back tomorrow".

Frank Very Happy

FrankRizzo · EVDO Fledgling Joined: 05 Jan 2009 Posts: 23

Anyone?

I spoke with a Verizon tech and he said that it can't be connecting to Global Access because my card is not globalaccess capable.

Does anyone know why I can't keep it on REV-A, even with the HDR lock on?

FrankRizzo · EVDO Fledgling Joined: 05 Jan 2009 Posts: 23

Also, when it changes to "VZAccess GlobalAccess", my RSSI drops to zero db.

This is stumping the verizon techs, so I was hoping someone here might have some insights.

Thanks,

Frank

ko4qc · EVDO Heavy User Joined: 08 Feb 2006 Posts: 117

Sorry I cant help but I just wanted to say...asking for the correct day of the week will stump most Verizon techs,from my experience...good luck...give it a day or so and hopefully someone more knowledgeable than myself will help you...btw,I have been with Verizon for a couple years and have never heard of "Global Access"...:>)

FrankRizzo · EVDO Fledgling Joined: 05 Jan 2009 Posts: 23

Thanks for the reply.

Yeah--global access is some kind of international service and only a couple of their cards are global capable. Mine is not supposed to be.

I submitted a trouble ticket and while the card still switches to global with an RSSI of -0db (wtf??) at random times, my signal strength has improved. The trouble ticket was submitted for the network/signal strength AND for the global access problem. Perhaps they have addressed the network part and found a way to boost the signal.

I still wish it would stop switching to global and losing the connection, but at least my signal has improved, which in turn has improved my UL and DL speeds.

Anyone else familiar with global access and why my VZAccess manager keeps switching to it?

Thanks,

Frank

FrankRizzo · EVDO Fledgling Joined: 05 Jan 2009 Posts: 23

Well....there still hasn't been a solution to my problem from Verizon. However, at the same time I complained about the VZAccess mode, I also informed them that my signal strength was very poor, despite being deep inside a broadband access area (not national access). I was averaging about -92 to -97db when I first called nearly 2 weeks ago.

2 weeks have passed and the signal strength gradually improved without me moving my antenna. Now I am able to hold a near constant -86db! It seemed to improve 1-2db every couple of days.

I called Verizon for an update on my ticket # and they said it has been escalated to the highest possible level. This has happened without me calling and bugging them or anything. I guess this must mean that they found an issue somewhere and must be working on it.

Any thoughts?

Frank

cahowell · EVDO Newbie Joined: 23 Jan 2009 Posts: 1

I am having the same trouble. I live in an area that has no coverage. I purchase Zboost with the upgraded antenna and I went from no bars to full signal strength. I turned off national access because it kept switching back and fourth between the two.

It worked good for a while then one day I was playing around on the internet and I lost connection. I looked at the signal meter and I had NO bars and noticed at the bottom it said global access. It does change back and fourth from time to time between broadband and global. When it shows broadband it works fine, when it shows global it really doesn't work half as good.

I called verizon and they were stumped as usual. They said that my card was global access capable(novatel V740). That was about it.....

I just don't understand about the global access, I mean I live in TN, and the last I checked it was still in the United States.

Any ideas about the issue would be greatly appreciated.

brigca · EVDO User Joined: 26 Jun 2007 Posts: 27

just switched to verizon usb727 from sprint because the sprint coverage was weak at my house.

vzw strength is a consistant -71 with decent download but poor upload speeds (500/90). but it works.

Today I noticed "globalaccess" and thought humm... what's that and how fast. I got 2100/1200. OK... I'll take it. but now I'm connect back at Rev-A.

my card might be "globalaccess" capable because it's provided by my company in a bulk purchase plan.

GA uses the vodaphone network, wonder if that's faster. can I force vzwmanager to stay in GA mode? can't do it with cntrl-D.
_________________
-brig XP / 595U

FrankRizzo · EVDO Fledgling Joined: 05 Jan 2009 Posts: 23

pickles · Posted: Tue Feb 10, 2009 5:14 pm Post subject:

I get the same thing if I plug my modem into my desktop in my basement. I bought a usb extension cord and put it in the window sill. Runs great now.

FrankRizzo · EVDO Fledgling Joined: 05 Jan 2009 Posts: 23

Well, after having the trouble ticket open for 5 weeks with no communication from verizon, I finally called them. They told me that the ticket was closed and the problem was a result of me being in a "marginal coverage area" (nevermind that according to their coverage map, I am in the middle of a HUGE REVA area). They couldn't explain why it was switching to global access and the tech said "I've never heard of that before." You would think they would do a little more research and have a little more information for me after having a ticket open for 5 WEEKS!!!

Turns out I am only 2 miles from the tower too.

Anyhow, when I persisted, the tech said that she "added another authentication to the tower" and to my card. It actually seems to be better now. It still switches to global, but not as much. Keep in mind it only switches to global access on HDR only mode. When it is on automatic mode, it switches to nationalaccess.

Frank Very Happy

colebert · EVDO Junkie Joined: 26 Jan 2007 Posts: 170

I noticed this, too Frank. I have been working with Verizon stuff lately. I think this has something to do with the Alltel transition. Most of the time I got the GlobalAccess notice I was "roaming" on Alltel.

I could check this by pulling up a command prompt and doing "tracert 4.2.2.2"

If I was roaming, it would show an Alltel IP as the first hop. If I wasn't and using BroadbandAccess I would get a "vzw.com" address. Eventually, this went away because I hooked the card up to a 2.4GHz parabolic antenna mounted outdoors while the card is in a conrete building with fringe service. Alltel is 900MHz in my area and there is no opportunity for it to find an Alltel signal sitting in a concrete building hooked up to a 2.4GHz antenna.

So, to sum up, I think it's your software's way of saying you're using Alltel's network.

ajvp · Posted: Tue Feb 24, 2009 4:09 pm Post subject:

Long time Lurker...

Same thing here in rural east TN. My usb720 worked great for 14mths, then last week we had 60 mph winds and ever since my connection has been jumping b/t Rev-A, Global and National and my speed is down from 600 to b/t 50 & 150 (when it actually can connect.)

After several conversations w/ tech support and a DMU reset they escalated the ticket. Last night (less than 24hrs later) they call me and tell me that it's just a "Marginal Coverage Area"... REALLY!!! It worked fine for 14 mths and NOW it's a "marginal area" with no plans for change. NO WAY they had the time to actually investigate as to WHY it just started after a storm with 60mph winds.

If anything else worked up here (on top of the mtn.) besides satellite I would switch. Got a Yagi on order. Hopefully won't have to spend $240 for an amp.

AJ

FrankRizzo · EVDO Fledgling Joined: 05 Jan 2009 Posts: 23