Discussion with Business Customer Service today

Sally · EVDO Heavy User Joined: 19 Jun 2006 Posts: 111

OK... We all know how this goes... talk to 5 different agents and you'll get 4.5 different answers. LOL

After the discussion with someone from Sprint on the consumer side that I referenced here:[url] http://www.evdoforums.com/thread10155.html[/url] ....

I called into business customer service and got a nice guy there.

Three things came out of this:
1. My blood pressure is back to normal.
2. I'm not worried about my current account
3. I'm still not thrilled with the idea of adding more phones on to Sprint, at least yet.

He basically said that by what he was reading (he went and got some info on this), that the business accounts were not being targeted at this time - and that there is nothing going on to indicate anyone is going to get terminated anytime soon.

As for the ETF, I'm not on any chopping block at this time to make a decision as to needing to leave now to save being charged the ETF.

I'm cool with that.

So for now, I'll continue to be the canary in the coal mine to some degree. I'll use my card for everything I normally need to do for business... but I wont' be goofing around on youtube much, nor will I be doing any downloads, etc on the card.

I guess my local restaurant that serves up WiFi along with a pretty good mushroom burger will be my connection of choice when I need to do software updates and any downloads. I'll try that for a while and see how it goes.

My biggest beef with all of this is that I don't understand why (OH WHY!?!?!) didn't Sprint just roll out some new pricing plans for the internet connection cards and just have the good sense to leave current customers under current contracts alone? You'd think they could phase into something like this instead of pissing current customers off, wouldn't you think?

Alex

jfulmer · EVDO Junkie Joined: 30 Jun 2007 Posts: 155

Sally · EVDO Heavy User Joined: 19 Jun 2006 Posts: 111

Oh... it's noted.

For now, I enjoy this service. I don't want to change until I have to.

I really can't imagine that Sprint can change the agreement, and eventually terminate our service and still get away with charging the ETF to boot.

jfulmer · EVDO Junkie Joined: 30 Jun 2007 Posts: 155

Oh, they'll waive the ETF easy enough. But if 25% of the people who cancel or are booted pay the ETF, that's a huge chunk of change. Short term cash for the win!

jf

Markgc · EVDO Heavy User Joined: 14 Sep 2005 Posts: 107

Sprint called me today, I just called them and I cancelled my internet service. From what I understood they are covering my last month's fee so I am not paying the last month and my service will be turned off on Sept 11. I might have got it wrong as the guy was a little difficult to understand. I said I wasn't interested in their 5 gig limit and that I had bought an unlimited service and was dissapointed that they hadn't lived up to their side of the bargain. I had been burnt by Verizon and now by them. He said thank you for doing business with Sprint and I told him that I wouldn't be doing anymore business with Sprint in the future.

AS a guy at work told me today "internet inequality" is a serious issue in this country. We have just joined the internet disadvantaged. Shame that the internet has been left in the hands of greedy corporations.

ebiz · Posted: Tue Aug 19, 2008 5:47 pm Post subject:

ebiz · Posted: Tue Aug 19, 2008 5:58 pm Post subject: