Sprint SmartView (new connection manager)

sbnirish77 · EVDO Fledgling Joined: 25 Apr 2007 Posts: 11

Any chance this SmartView manager just lets Sprint track your usage more closely or easily. Might there be some benfit to NOT downloading it.

ebiz · Posted: Thu Jun 26, 2008 1:54 pm Post subject:

For the Novatel's SCM v3.10.014 works better with Vista 64 and is not as intrusive anyway.

Last winter Michael mentioned Sprint was going to set a date in the spring when we would all need to switch to the Smartview, but it never did - perhaps because of problems some were having with it.
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Vista64 & EX720

htmanning · EVDO Newbie Joined: 26 Mar 2006 Posts: 1

I'm had the same problem with my Sprint Sierra Compass 597 and SmartView on my MacBook Pro. I put the card in and hit connect and it asks for the admin password, then does nothing. It does this over and over.

I worked around this by plugging the card in and going to System Preferences > Network. The Sierra card shows up in the left column. I select it then enter #777 as the phone number. I then clicked advanced and told it to use Other as the vendor, and Mobile Stream CDMA or Sierra WWAN and it works. I don't know if it's as fast as with SmartView, but it works and is usable.

I had VMWare installed so I uninstalled it. This required re-downloading the VMWare software so I could run the "uninstaller" that ships with the installer. Once that was done I rebooted the mac and SmartView still did not work. I then went back into System Preferences . Network and created a new Location. From the new location I deleted the Sierra listing in the left side of the window. Once that was done SmartView started working. That's it.

Tom

jalr · EVDO User Joined: 01 Jul 2007 Posts: 31

i'm trying to help my friend who has the 597 compass on her c700 compaq laptop. everything was working fine this morning she says, then was prompted to download the new smartview and after that, now she can't access through sprint nor wifi through windows. there's a host of other errors. she tried doing a system restore to before and the problem still is there. she's been on with sprint tech support but they can't help so far. i've tried installing an older scm 3.05.004 and it gave the error, tcp/ip protocol is not installed properly" which i imagine is why wifi is not working

any ideas how to fix this without reinstalling vista?

edgy · EVDO Newbie Joined: 05 May 2007 Posts: 4

Sorry guys but I've been busy at a new job (I used to do Tier 2 for a company that supported the Sprint Cards) and I haven't had a chance to peruse the forums. Anyway, when the new manager came out, I had this problem and I figured out the solution, which is go to "Rules Engine" and change the "Connection Maintenance" pull down to "Maintain established connection regardless of other network availability" I figured out the solution about 2 days after I encountered it and called up Sprint and reported the fix and I suppose the person was too lazy to enter it in because they should have been able to fix this months ago when I told them about it.