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JoeCHecht
EVDO Junkie
Joined: 05 Jan 2008
Posts: 351
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 Posted: Tue Jul 29, 2008 10:55 am Post subject: |
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| Alex wrote: | | Sorry you had the issues you had Joe... as a result of your issues and some other reports, Cradlepoint has decided to pull the firmware from public download until further notice: |
Well, I am glad I got it downloaded, and I am testing it (as time permits - and that's way iffy) on at least one of my MBR-1000's.
As a guy who writes (and tests) device drivers for a living, I can say without doubt that these guys need to hard test these releases, with good, industry standard testing procedures. They also need to open the beta cycle to more users that are experienced in hard testing.
CradlePoint is a very innovative company, and I am very impressed with what they add, much via customer suggestions. Even I have no trouble admitting that the features they are adding are nothing short of amazing.
I hope they add a way to set the primary modem used in load balancing, do a little better job of load balancing (time will cure that), give us a bandwidth meter, give back the ability to edit the mac address list, and setup some sort of cgi interface that would allow returning the status of the modem(s) etc. without having to log on to the router setup (that should be easy to do - then I could build a monitoring widget).
Joe |
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maverick
EVDO User
Joined: 29 Jul 2008
Posts: 63
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| Posted: Tue Jul 29, 2008 11:10 am Post subject: |
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Is there an actual example of tests that you want them to conduct? I've read over quite a few of your posts on these forums and you seem to mention this frequently but haven't posted any examples of tests you want them to run. I'm sure if you actually gave a link to what you mean or clarify some sort of example people would be more open to what you're saying.
Till then, I think the majority of us think your just a troll. |
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nickjacket
EVDO User
Joined: 28 Apr 2008
Posts: 63
Location: Tucson, AZ
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| Posted: Tue Jul 29, 2008 11:49 am Post subject: |
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What I think Joe is saying is that the problems experienced are so blatantly obvious that using a field mockup would be better than nothing.
Making in-house CradlePoint software that would check for data integrity, checksums, corruption would be good too.
A little automation helps with error traps that halt the test when certain parms don't do the dance.
Last edited by nickjacket on Tue Jul 29, 2008 11:56 am; edited 1 time in total |
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Alex
Site Admin
Joined: 19 Sep 2006
Posts: 2398
Location: Dallas, TX
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| Posted: Tue Jul 29, 2008 11:53 am Post subject: |
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we plan on offering a "private" forum to cradlepoint that will facilitate beta firmware testing/discussions.
we'll see if that "flies" with cradlepoint management. |
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maverick
EVDO User
Joined: 29 Jul 2008
Posts: 63
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| Posted: Tue Jul 29, 2008 12:03 pm Post subject: |
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| Considering that all of us probably have no factual data on what tests CradlePoint runs, it'd be great if none of us assumed what they did or didn't do. I agree with Alex and Joe on the basis that a beta test cycle of volunteer users would be a great addition to whatever test cycle they currently run. Going off that their entire test cycle is pointless or making assumptions of any sort though would only prove the incompetence on our parts. |
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JoeCHecht
EVDO Junkie
Joined: 05 Jan 2008
Posts: 351
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| Posted: Tue Jul 29, 2008 12:19 pm Post subject: |
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| maverick wrote: | Is there an actual example of tests that you want them to conduct? I've read over quite a few of your posts on these forums and you seem to mention this frequently but haven't posted any examples of tests you want them to run. I'm sure if you actually gave a link to what you mean or clarify some sort of example people would be more open to what you're saying.
Till then, I think the majority of us think your just a troll. |
Well, since you speak for the majority, you can now "tell the majority of us" to stop thinking of me as a troll 
There are many books, seminars and so forth available on standard procedures for testing software and hardware. Most can even be automated. They need to hire someone that knows this sort of stuff (or listen to someone who works there and already knows this stuff).
I am sure many of the majority already know this, however, you asked for an example to clarify, so here is a very simple example. Please let me know if you have any questions.
Example:
How about getting a CradelPoint engineer to create a list of all the router settings, each with two checkboxs indicating:
"Tested - Successful"
and
"Tested - Failed"
for each setting, add a editable box for comments, and a line for the person who is testing to sign off on.
Then, hand the list to someone experienced enough to work the list, then hand back the completed list to the engineers.
If they actually did this, they would find little things like simply changing the encryption setting bricks the router, and they can then fix the problem before shipping the release and bricking customers routers
Easy enough?
Sorry the majority thinks I am a troll, simply because I have shown that even the simple "non-wizzard" router settings are commonly not tested by CradlePoint before release.
I would think the majority would be thankful that I took the time to report these issues. After all, I would think that at least some of the majority actually uses CradlePoint products, and expects them to be well tested, secure, and work as expected. Some expect that "The Experts" have done this for them. So what happens when things fall though the cracks? You do not want to know?
So, now that you have accused me of being a troll, I invite you to take a look at the issues I have posted about, and tell me exactly where is the troll, and where is the fact. Posts about proper grounding saving lives? Posts about bricked router warm and fuzzy coverups? Exposed security issues for your router that got fixed? the posting of misleading test data for the purpose of selling equipment?
You do not enjoy the CradlePoint release notes that my trolling got you?
Did the warm and fuzzy request get the job done, or did it take some hard hitting posts to get action? hmmm.
To be fair, can you find examples where I have posted good remarks and reviews? Do you consider those remarks to be troll material as well?
I try to be fair. I tell it like I see it, and I retract if/when I am wrong.
While my posts have shaken things up, you have directly benifited from the results of my contributions, and its accusations like yours that make me rethink waisting my valuable time here.
Joe |
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JoeCHecht
EVDO Junkie
Joined: 05 Jan 2008
Posts: 351
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| Posted: Tue Jul 29, 2008 12:24 pm Post subject: |
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| maverick wrote: | | Going off that their entire test cycle is pointless or making assumptions of any sort though would only prove the incompetence on our parts. |
Speak for yourself.
As a known industry expert, I have plenty of competence, and can state with fact that the testing cycle is either very flawed, or very substandard.
Joe |
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maverick
EVDO User
Joined: 29 Jul 2008
Posts: 63
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| Posted: Tue Jul 29, 2008 12:30 pm Post subject: |
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Good, considering you've already hinted at wasting your time and money to this ridiculous companies product then just sell them on eBay and leave the rest of us alone. I'd be more inclined to believe that it was the suggestion of 3gstore and the other CradlePoint resellers that got us bug fixes and release notes in a timely manner.
As for your dumbed downed test example, I've already suggested that you'd be an idiot to make assumptions on what tests they do or don't do. Considering that the most recent bug concerning 1.3.0 is more than likely the cause of specific hardware and/or software settings and not a direct fault of the firmware. This is why I was hoping they made an actual statement as to why they retracted the firmware because I wouldn't want to make an assumption as to what happened. |
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JoeCHecht
EVDO Junkie
Joined: 05 Jan 2008
Posts: 351
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| Posted: Tue Jul 29, 2008 1:05 pm Post subject: |
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If you do not wish to make assumptions based on fact, that is up to you. If you wish to believe well worded official statements, go ahead.
You can ignore me if you want. I suggest that you do.
Lets get this thread back on topic
Thank you (Last reply to you, unless you have something on topic to add)
[plonk]
Joe
| maverick wrote: | Good, considering you've already hinted at wasting your time and money to this ridiculous companies product then just sell them on eBay and leave the rest of us alone. I'd be more inclined to believe that it was the suggestion of 3gstore and the other CradlePoint resellers that got us bug fixes and release notes in a timely manner.
As for your dumbed downed test example, I've already suggested that you'd be an idiot to make assumptions on what tests they do or don't do. Considering that the most recent bug concerning 1.3.0 is more than likely the cause of specific hardware and/or software settings and not a direct fault of the firmware. This is why I was hoping they made an actual statement as to why they retracted the firmware because I wouldn't want to make an assumption as to what happened. |
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maverick
EVDO User
Joined: 29 Jul 2008
Posts: 63
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| Posted: Tue Jul 29, 2008 1:18 pm Post subject: |
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Considering that you're the one that got off topic that's your prerogative to run away like a little chicken.
You didn't base your assumptions on fact, you based your assumptions off of your own personal experiences with the firmware. Unless of course your saying your a CradlePoint employee and walk into their office every day watching their Quality Assurance team test the router like the incompetent monkeys they are. If so, then I think you have more problems with balls than expected.
As for me, the routers I own, and others who've posted here, have shown that it isn't everyone getting the same problems. I was able to get everything up and running using the more advanced settings just fine.
So no, I don't think its the firmware directly and more likely a problem with the client computer and its association with the router. If it was directly the firmware it would effect everyone the same way. Should the problem still be fixed? Yes, but it doesn't give a clear picture of what they test or don't test. |
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Alex
Site Admin
Joined: 19 Sep 2006
Posts: 2398
Location: Dallas, TX
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| Posted: Tue Jul 29, 2008 1:23 pm Post subject: |
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| OK. enough with the personal stuff. Now. |
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maverick
EVDO User
Joined: 29 Jul 2008
Posts: 63
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| Posted: Tue Jul 29, 2008 1:30 pm Post subject: |
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| Sorry, he kept bring up his personal expertise so I thought the door to personal questioning opened up. He's more than welcome to stop replying if he feels I'm targeting him. |
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Dwayne
EVDO User
Joined: 30 Jul 2006
Posts: 26
Location: Florida, USA
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| Posted: Tue Jul 29, 2008 5:28 pm Post subject: |
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| Has anyone figured out how to get Google Earth to work w/ the external GPS feature? |
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ichiryuu
EVDO User
Joined: 30 Jun 2008
Posts: 58
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| Posted: Tue Jul 29, 2008 9:58 pm Post subject: |
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| Dwayne wrote: | | Has anyone figured out how to get Google Earth to work w/ the external GPS feature? |
See my latest thread on 'Cradlepoint GPS'. |
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teaspoon
EVDO Newbie
Joined: 31 Jul 2008
Posts: 2
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| Posted: Thu Jul 31, 2008 3:03 pm Post subject: |
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hey guys, new to the forum but have come across it before. I use the CTR500 a lot.
I just wanted to jump in here, couldn't resist. I think its quite nice that cradlepoint even listens to requests, how often does that happen???!!! They were responsive so quickly to the errors in the firmware because they were listening (it said this is the little paragraph they sent to this site), besides even the guys from the forum who were beta testing didn't find the same issues. If only I could get that much attention to all the annoying things in my phone, or car, or..hell even my refrigerator.
Meh, I think its pretty cool. Especially on the road! I just want it to work and NOT be Microsft-low-qual or tech support hell, which is exactly what I'm getting so I'm stoked. And yes, a Beta program would be great.
What's up with Joe? Is he always like that?
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